Originally Posted by
GlennR
The only issue I had with a Sram product was the right shifter on my CX bike. It was a Rival CX1 and they sent a replacement that included the shifter, hose and rear caliper. They did it very quickly and all though the dealer. But the end user can't get them on the phone.
That's exactly why dealers exist. We get paid handle that. Communication to SRAM becomes much more streamlined and fact based that has gone through the lens of training and experience. They have our information on file. Makes the time on the phone and the transaction simple.
No OEM wants to spend outrageous tons of money on staffing teams of people who then have to try and diagnose technical issues with untrained people over the phone. That's the job of the computer/tech industry.