Thread: REI rant
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Old 05-01-21, 11:51 PM
  #145  
Cyclist0108
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Well, I take back anything nice I said about their bike shop.

I just got my wife a Cannondale e-bike. It was assembled with shocking incompetence. The worst thing we found (so far) is the headset was assembled incorrectly. In addition, the expansion bolt that compresses the stem had come apart, and part of it was bouncing around in the fork. As a consequence, the headset was very loose. There were too many spacers under the stem, so that the upper bolt was clamping air. The stem was also flipped to compensate for the 5 or 6 spacers that were put under it. The front brake caliper was so poorly aligned that the wheel barely turned (I caught that and made them fix it). They made zero attempt to fit the bike to my wife, gave us no instructions on how to deal with the ebike functionality (fortunately it works and appears straightforward), or anything else. The stem/fork/headset part bothers me the most. This is a carbon fork and steering tube. That kind of incompetent assembly could maim or kill someone.

REI Saratoga CA FWIW.

I would have been better off if it had come unassembled in a box.
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