Cruzbikes seem to be hate-it or love-it, with very little in-between. I borrowed a Stelvio for a few months with the intent of riding it until I got comfortable. Never got used to the pedal steer and eventually found that I was avoiding riding because I hated it so much. I found it to be fairly slow, and exhausting to ride, even after attaining some reasonable degree of stability. Some people take right to them, but I'm not one of them. If you're buying new, they have that guarantee. I suspect a lot of people, upon deciding they don't like it, will either hang it in the garage forever or try to resell it, though.
BTW, I've ridden with a few and was not overly-impressed with their supposed hill-climbing ability. Not that they're bad, they're just over-hyped and the rationalization of why they're so great makes no sense to me.