Senior Member
Join Date: Aug 2009
Location: Minneapolis
Posts: 5,752
Bikes: 2022 Salsa Beargrease Carbon Deore 11, 2020 Salsa Warbird GRX 600, 2020 Canyon Ultimate CF SLX disc 9.0 Di2, 2020 Catrike Eola, 2016 Masi cxgr, 2011, Felt F3 Ltd, 2010 Trek 2.1, 2009 KHS Flite 220
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I've had the same experience.My last set of wheels, ordered from them late last spring, got caught up in the supply chain snafus and took much too long. BUT, when I emailed them about it, they were responsive and honest. Patience was required, and they did the best they could under challenging circumstances.