Originally Posted by msu2001la

I can't believe I'm typing this, but I would definitely recommend you remove the DIY Coke can shims you installed, and figure out what is causing the problem and fix it. SRAM brake systems are poorly designed and notoriously difficult for inexperienced shops to troubleshoot. If your shop is sending you home with malfunctioning brakes and just telling you it's normal, you need to find a new shop that has experience working on SRAM hydro brakes. The lever bottoming out is not normal, nor is it caused by worn pads. SRAM brakes (like nearly every hydro brake system out there) are supposed to self adjust to compensate for pad wear. If your system isn't self-adjusting, something is probably stuck/broken or the contact point/reach adjustement has been changed, etc.. My guess is you've got a stuck piston(s).