Mojo31

Sorry to be the bearer of bad news for your wife. Seen around town:

by MitchatTrek on Tue Jun 28, 2022 10:09 pm
Hey all, just to provide clarity and to confirm the above, Trek is currently undergoing an investigation into the Aeolus RSL VR-C handlebar/stem here in the USA with the CPSC. We don't have complete details to share yet, but once we do, and a solution is in place that meets the CPSCs and our requirements, we will have an active recall. We would advise against riding these handlebars in the meantime.

Once available, full details for our recall will be shared on our website listed below:

https://www.trekbikes.com/us/en_US/comp ... y_recalls/

Stay tuned for updates there and also lookout for contact from your retailer. We can't provide further detail about the bar/stem yet, but it is on the way soon.

And:

Official Statement Sent to Dealer's in Regards to the Aeolus RSL VR-C Handlebar / 2022 Speed Concept Recall

Trek is asking you to check your inventory and sales floor for the affected models identified above. We have confirmed that you may now contact customers who have purchased affected models. Please advise customers that we are working with the CPSC to announce a recall, and that they should stop using the affected product until a remedy is available.

If you have affected inventory, please follow the steps below:

1. Remove affected models from sale immediately and do not permit test rides of affected bikes until we have replacement base bars and handlebars/stems available.

2. File a separate B2B service claim for each affected product (no mass uploads permitted) under the appropriate issue code in the Recall section. Under "Issue details: When did this happen," for product in your inventory, choose "Before consumer delivery" and for product in a customer's possession, choose "After consumer delivery."

a. SPEED CONCEPT MY22 BASE BAR

1. Enter the bike serial number and include a photo of the bike serial number.
   

b. AEOLUS RSL BARSTEM

1. If you have an affected Emonda SLR, enter the bike serial number and include a photo of the bike serial number.
   
2. If you have an affected aftermarket handlebar/stem, include a photo of the handlebar/stem by itself with your claim.
   
3. Affected base bars and handlebar/stems must be returned to Trek after completion of the claim, so we can certify destruction. Trek will issue a prepaid return tag for you to use to return the affected bars. If you do not return the affected bars, you will be charged for the replacement product.
   
4. For each claim approved, Trek will send a color-matched replacement base bar or handlebar/stem as soon as they are available.
   

For Aeolus RSL VC-R handlebar/stems, Trek will conduct a two-step remedy. To keep your customers riding, we will offer a temporary individual handlebar and stem until the updated handlebar/stem combo is available.

Trek will notify you when a new handlebar/stem combo is available. Your customers can keep this temporary handlebar and stem.

5. Trek will compensate retailers with the following:

• a. For approved bicycle claims:
  

1. A US$75 credit for replacement handlebar tape and hydraulic brake hose (to be provided by the shop consistent with the bike assembly manual), and
   
2. A wholesale labor credit of USS125.
   

• b. For approved aftermarket bar claims:
  

1. For in stock, uninstalled handlebar/stem, we will issue a credit.
   
2. For aftermarket bars installed on a customer bicycle, see 5(a) above.
   

Trek will contact you again when this voluntary safety recall goes live. If you have any questions, please contact your Trek representative