Originally Posted by
rholland1951
The guy was mistaken, and fond enough of his own mental contents to alienate a customer over it...
Apparently having forgotten the adage that the customer is always right.
I'd say you should consider and reconsider. If that guy stays around and is representative of how that shop operates then move on. If the general tenor of the shop is to be customer-sensitive and that guy was an outlier then see if you can deal with them but not with him. Yeah, I know, sometimes hard to do.
There are a few shops around here for whom I have tried to generate loyalty within myself. Sometimes they make it hard. In the end I figure they are just another shop. I'll support them if it is convenient, or I'll support another for the same reason.