Wahoo Support has been great !
Wahoo support has been outstanding for me.
Late in 2022 I had the following issues.
My 2019 Kickr bike needed a BB (I use it a lot), asked support if it was an industry standard item. Yes it is, but they sent me one anyway.
My 2019 Bolt had the right side rubber buttons begin to detach (known issue). Support sent me a NIB V2 Bolt.
The only time Wahoo support has failed me is when trying to buy replacement bars/shifters for my Kickr Bike.
If I'd lied and said mine had failed, they would have just sent them. But I just couldn't do it.
I wanted a pair of shifters to modify into TT aero bars, and Wahoo "does not sell replacement bars".
Barry