Originally Posted by
shelbyfv
OP may be new here but I'm guessing he's not new to negative online reviews. Non-inclusive? The horror....
Seriously? Maybe not the best phrase to use here, but we could tell what he meant. According to the OP, BD's phone personnel aren't trying to be helpful to people who aren't already experienced in bike maintenance. In other words, they're useless for the people who need them most.
TBH, I think it's naive to expect that people on the phone can walk inexperienced people through adjustments. But I also think that warning is worth pointing out.
I'm a lot more worried about the authenticity of people who only write positive reviews than I am negative. I find it's a lot easier to detect an invalid criticism than it is false praise by a bribed "reviewer".