Originally Posted by Trakhak

I've bought two BD Motobecanes. Both are terrific bikes (aluminum road bike with Ultegra, carbon "cafe" bike with 105), and both required some tweaking a bit beyond Ikea furniture-level skills. Had I had to take to bike to a shop for the tweaking, I'd still have saved a couple of hundred bucks over a comparable bike.

That said, I was annoyed when I e-mailed BD to complain that one bike was missing its head tube decal and received the reply that "it was left off to save weight." I then directly e-mailed BD's owner rather than the smirking punk in his employ. He sent me two head tube decals.

Of course, people here have sometimes reported experiencing less-than-stellar treatment by local bike shop employees. A couple who post here who clearly mistake their own biases for objective facts. Ordering on line saves me from having to have tiresome conversations with people who know less than they think they do.

https://www.youtube.com/watch?v=IEhHEOIYgMY