Originally Posted by
RoadGuy
If the travel limits were set incorrectly, the rear derailleur might not be able to shift all ten gears, and the front derailleur might click in some gears. If the cable tension was off, it's possible that the derailleurs might not shift into all ten gears in the rear or hit both/all of the chainrings.
You do have really good ideas for checking but I just don't have the technical skills to be messing around. I'll be sure to mention your thoughts to the next LBS.
Originally Posted by
hueyhoolihan
start from ground zero.
1) count the cogs on the new cassette.
2) double check the shifter model number and look up the info on 9 vs 10 speed yourself.
3) assign blame...
1)Counted 9 on the new cassette
2)Shifter model: ST-5600, 10 speed
3)Well partially my fault for not bringing it to a bike shop carrying the brand.