Originally Posted by
Jaz123
I did get the cassette back today so that's all set.
As to making the shop sound like they conned me, I wouldn't go that far. To be fair, the mechanic was a college student so it wasn't like someone with 30 yrs of experience misdiagnosing the most obvious thing. I think some of you will tell me I shouldn't have let him touch the bike so I'll make sure another mechanic works on my bike, probably someone with more experience. Also they didn't try selling me a new cassette but found one with little wear for a low price.
I'm the type of person that likes to give people second chances to redeem themselves. To base the whole shop on this experience, I wouldn't do that but all said, onward to search for the perfect LBS.
But wow what an experience for my first road bike. I thought it would be an easy peasy bike fitting until my brother noticed some noises in the gears and then everything unfolded...ah the joys of being a newbie.
Just because you're young, is not an excuse for incompetence. Skill and experience do not solely belong to older guys. There are plenty of young talented mechanics. If the guy was not competent to do the work, he should not have been working unsupervised.
Quality is a Management Decision. Show the Management of the shop how you feel by taking your business elsewhere. Talk to the Management at the shop, and tell them why you are unhappy and taking your business elsewhere. That will get their attention, and they will either make changes to the quality of the work that they put out, or ignore you. If they ignore you, that's sign that they don't want your business. Go elsewhere with a clear conscience.
So tell us... What did the shop do to earn your loyalty when you went back? You already said that you got your 10-speed cassette back. Did you install it for you and refund your money for the 9-speed cassette? Did they apologize while reinstalling the 10-speed cassette, and adjust the derailleurs correctly so the bike would shift properly on all 10-speeds this time? Did they give all your money back, apologize and fix the bike for free? Free donuts? What?