Wonder what the return policy is if someone orders a bike and it doesn't fit, or something isn't to their liking. What happens if a Specialized bike has a faulty crank bearing, things are not adjusted correctly (and the buyer isn't good at adjustments) and the local dealer has switched over to a diff. brand because of Spec's D2C policy? Personally, I wouldn't buy a bike I couldn't ride first. Can see their policy going sideways in so many ways. I won't even attempt to speak for everyone, but this rider appreciates his LBS. Haven't purchased a bike in a while, but when/if I buy another new one, it would be from the LBS.
Last edited by freeranger; 03-13-22 at 06:46 AM.