Originally Posted by
Tandem Tom
I have ordered tires,Dyno hubs and lights from them a number of times and have always had great service.
Sorry you didn't.
thanks it's pretty frustrating. I got another email from them when I wrote a review on FB. I don't understand why they would say pletscher sells those parts separately because the box shows all the parts and the instructions does too.
"We can source the 66/133 mounting kit for Pletscher carriers ( EAN 7612616040177 ) within 3 business days. Normal price for that article would be 8.15€ + 31.51€ shipping. Sinnce we haven't mentioned in our description or pictures that these parts are included and stated clearly "Without mounting material" in the product description I cannot send you these parts for free.". 49 dollars total.
that's like buying a car without a steering wheel and charging extra for it.