Originally Posted by Ghazmh

Just curious what you guys would do; I had an awkward experience at my LBS yesterday and I can't decide if I want to take my business elsewhere or let it roll off my back. Last week when I picked up my R3 I also grabbed a pair of Shimano Carbon rim brake pads. I glanced at the rear calipers and kinda eyeballed the pads and said to myself I should grab a pair. The wheel manufacture sells their preferred pads online but lists acceptable substitutes that they say they have tested, the Shimano pads were one of them. Wanting to support my LBS I decided to buy them there instead. I got home and slid a pad out and quickly realized that I have a lot of serviceable life left. Without opening the new package I set them aside to return upon my following trip th the shop. Yesterday when I went to pick up my Roubaix from a tune up and shifter cable replacement, I went to return the unopened pads. The guy looked at them and said they are used. Having never bought Shimano Carbon rim pads before I couldn't tell if they in fact originally sold me used pads or he was flat out wrong. He accused me of trying to return used pads. I was pretty unhappy about being put in that position and said fine if you won't take them I'll just keep them. He snarkily said somethings about me spending a lot there and said he'd take them anyways (clearly not the same as accepting that they sold me a used product or perhaps he was mistaken). The kicker was when he brought out my Roubaix and told me the cost, it was below what the quote was when I dropped it off, they forgot to add the shift cables to the bill. I told him and asked that he add them to the bill. He didn't say much or convey any sense of concern that he maybe had judged me or my intentions wrong. I didn't open, mount or use the pads and ensured I paid for what I took home. I was and am still left less than thrilled by the encounter. I have gave them a lot of business in the past few years and really want to look elsewhere. When I dropped off the Roubaix I was conversing about my plans for a Di2 upgrade and discussed how the new cables would hold me over until the new Ultegra 8000 series Di2 hits their shelves this winter. They have a lot of staff members and some have been real snobby to me and some have been awesome. For some reason this coupled with the snobs leaves me itching to find another LBS.

I'm curious what some of you local folks have experienced or tolerated.