Originally Posted by
Steve_sr
Well the builder has responded and claims that it is within "tolerance" so won't be reworking the frame. The bike has been paid for long ago and I don't have any leverage other than the builders good will. The only way I could see them possibly doing anything is that if the post won't hold position while riding. Yes, eventually I hope to be able to ride this bike. It has only been 15 months so far.
What good will? The builder doesn't care about what he sells, a long as he gets paid for it.
In any case, there's always small claims court. For my part, I can't believe the builder is refusing to deal with it, since replacing the insert is an easy fix for him.
I can't be you, but if it were me, I'd do whatever I could to turn up the heat.
If you are near a reputable builder, or decent pro shop, ask for a consult, then let the builder know you're prepared to sue (and, of course go public).
BTW to be clear, I don't know what this jerk thinks "within tolerance" means, but there actually are standards for this. The frame is to be reamed to 0.05mm +0.00 -0.02mm, over nominal, or between 31.63 and 31.65 for a 31.6 post.
Anyone who can't produce within those tolerances fails as a builder. Denying the facts means he also fails as a human.