Originally Posted by
ls01
I did get a very nicely apologetic email from Sophie at Sam's help dept confirming that there are no more diagnostic steps and that I would not be offered any kind of warranty replacement. Not even a crash replacement! Nothing. Zip. Nadda.
But that I should feel free to go to any Sram authorized dealer to see if they could "do something for me".
Something? Like help themselves to a couple Hunerd of my dollars? There just aren't enough eff you's to cover how stroke inducing angry that makes me.
I totally understand the stance of only providing warranty support if the gear was bought through an authorized dealer... but when they're directly responsible for bricking it, that's a horse of a different color.
I'll boycott SRAM in solidarity with you.
....but I'm not giving up my Zipps.
