Old 06-14-22, 08:45 PM
  #21  
bchains
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Well guys, just to close the loop on this I emailed Shimano customer service and sent very close up photos of the derailleur. They responded:

"After reviewing your case with our QA team we have found there may be an issue with your pinch bolt and that it may getting over torqued due to a bad plate. Manufacturing side not user caused. We will be sending you a new chain, derailleur, and a cable set kit."

I had heard about this design issue and that there was a correction of sorts on another forum and it seems that it is true. Hopefully anyone else with a similar issue can obtain this same level of service and support from Shimano.

Thank you all for your input and help with this.
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