Originally Posted by
shelbyfv
Before the pandemic, did REI ship bikes directly to consumers or was it pick up in store only? Maybe this sales model is new to them. It's good to know how to fix your own bike, you can avoid a lot of drama.
I purchased a Tern from REI years ago, they would not ship it to my house. I thought that they did ship a few bikes but not all of them. I don't live near a REI store but ordered it and picked it up on a trip to a city that had an REI.