One thing allowed by the Internet is that the entire customer base for everything is online in some form. Basically any failure rate here is not acceptable and should be rare and mostly accidental. But a steady failure mode across several generations of cranks out in the public eye is a real loser. They have a real engineering department, it’s not like they need Hambini to tell them how they got it wrong. Someone in there is screaming at the marketing and warranty people if they’ve got any self respect. It’s amazing no one has died and there hasn’t been a recall