Grasschopper

I'll be interested to see how my current order goes. I placed an order on Sept 22nd and it was shipped on the 23rd. Ordered 3 tires that I'm not in any big rush for so no big deal how long it takes to get here. The PBK email says they estimate delivery between Oct 6th and Oct 9th which honestly is much longer than any order I've made with them in the past has taken.

Narhay

Ordered sunday (9 days ago) and it is on the truck for delivery today.

SylvainG

I bought a Cat Eye 800 from them on August 26th. It hasn't arrived either. They are refunding me since they are now out of stock. It's too bad, they really had a great price on them.

Sy Reene

This to me is what makes no sense. Adding trackability on a shipment should at most cost about $2. Something is a bit screwy that there's a $12 upcharge to get this.. or minimum purchase of $300

Wileyone 

That's pretty decent service. My last order was 7 buisness Days to Southern Ontario.

sooni

Garbage company. After an issue which involved customer service, my credit card was used in several business in and around London.... They wouldn't refund some damaged wheels that I didnt even take out of the box (skewers were sticking out) and refused upon delivery, until I started the chargeback process with my credit card company. NIGHTMARE

Grasschopper

Well that's unless the shipper they use don't offer tracking on their lowest service and to get it you have to move up a service level. I'd assume that's what's going on. Sort of like how a lot of US based etailers use UPS Dumbpost for free shipments and UPS ground for a low cost but you pay for it option. I've had UPS dumbpost shipments sit for 2-3 days in one location not moving (it does have tracking)...I presume simply so that it does not get to me as fast as ground service would have.

Wow that does sound awful. I've not shared that experience and hope I never do.

RaRah

I ordered Dura Ace 9100 F/R calipers from ProBikeKit.com and look at how they packed them for a long trip overseas.

Where is my Shimano box??? Every other 9100 component I've bought came in one.

Because of the asinine way they packaged and shipped the brakes there are scratches in the finish. I am not happy at all.

Did ProBikeKit.com just sell me used or take-off calipers?

Grasschopper

No you got OEM packaged parts. This happens all the time in the computer industry too....in fact when you order from New Egg you can choose from retail packaging or OEM packaging for some items. Retail packaged parts and their bigger boxes would make the shipping package larger and thus cost more to ship. Do you want to pay 60% of the price you would in the US and get free shipping or do you wan tto pay full price and get retail packaging?

cydewaze

I usually compare PBK, Merlin, and ChainReaction to see which one has what I need in stock, and which one happens to have a sale/coupon. The only one of the three I've ever had a problem with is Merlin, who took 6 months to ship my Garmin 510.

RaRah

All I want is are new, undamaged brakes. Which is what I thought I'd be getting. All other components I've ordered with ProBikeKit.com came with the Shimano box (large and small), there was no indication that I'd not receive the box for the brakes. If it came in the box, as expected, they wouldn't be damaged. Look at how they packed them! How is this remotely acceptable?

aplcr0331

6 months? Damn!


I pick Merlin 8/10 times out of all the places I look. Shipping can be slow, it is overseas for me so I assume it will take a while.


Speaking of Merlin they're are/were having a great sale on Ultegra 6800 gear. Snagged some bits for my Allez buildup, but won't have the bike for a few months so the slow shipping won't bother me that much.

Grasschopper

Well I'll say that I'm now less than pleased with my most recent PBK experience....at least I don't really need anything I ordered urgently.

In the past I've had stuff come really fast...as I mentioned in another post I once ordered from both PBK and Performance the same day and I actually received the PBK order first (I live in the middle of PA). This order though I placed on Sept 22nd. Got an email from PBK on the 23rd saying that my order was dispatched and that I should receive my order between Oct 6th and Oct 9th. Which IMO is crazy long...but again I'm not in any real rush. Well today's the 9th...so we will see if they hit the late side of their estimate. Of note here...I ordered 3 tires, so there should be no confusion in customs or customs charges as long as PBK put tires on the customs form.

And of course it just hit me: today is Columbus day so no mail delivery and thus these won't be arriving today.

cydewaze

Yeah. Apparently they were putting small amounts (under 20 cents) back on my card, and I was supposed to contact them to verify that amount (for anti-fraud or something), but they never sent me an email explaining this. I eventually had to phone England and ask a live person.

And by the time they put the order through, the sale was over, and they refused to honor it, so it was 6 months plus like $30 extra. I think the UK has a different definition of customer service than the states does.

Grasschopper

Well my order did arrive yesterday so give PBK a bit of the benefit of the doubt that the delay past their estimate was because we (well bankers and the post office) observe this stupid holiday.