datlas 

Are they giving you a cake?

MoAlpha

Regulation-compliant email systems and a general move toward transparency. It's a very good thing, in my opinion.

datlas 

I have mixed feelings about this. We have to be much more cautious about our wording if we know patients are reading their notes. It's especially a problem in patients with Axis II diagnoses.

genejockey 

Me? I'm just average Doug.

LAJ

Maybe. Just maybe. If patients/customers/clients realized what d-bags they are being, they may straighten up and fly right.



Maybe. Just maybe. Monkeys will fly out of my butt every other Tuesday too.

DougRNS

I'm pleasant and possibly awesome Doug.

genejockey 

When Mrs. GeneJockey was a teacher, she discovered she had to decode students records, because they were written knowing that they might be seen by students and/or their parents. In one case, there was student who simply could not understand the concept of fractions. They were like a closed book to her. When Mrs. GJ looked at the records it said the student had been "exposed to fractions" in the prior year. We figured 'exposed to' meant like the way a duck's back is exposed to water - without any observable effect.

MoAlpha

So true. When I was a movement disorder fellow, we saw a regular stream of functional disorders. We just told them what we thought they had and sometimes they were pretty unhappy. Better than being caught contradicting the chart. Of course, they were just tertiary, quaternary, quintenary referrals, so we didn't have to make them happy.

Interestingly, the boss has gone on to become the world's leading expert on them (and almost everything that moves funny) and now has a regular team of patients who are totally on board with the diagnosis and keep coming for studies. He never sugar coats anything.

Velo Vol 

Maybe.

Velo Vol 

See post #9230

LAJ

When people come to an auto shop, they were rarely happy. I was as much into fixing people as I was fixing cars. It's not like they were wandering into Best Buy to buy that new TV they've always wanted.

LAJ

These guys better fix people!

Seriously, I don't envy your position at all. Well done hanging in there.

phrantic09

Making the move to the mothership though- Congrats. Does tenure etc move with you?

phrantic09

3 days of meetings followed by dinner events etc. Was much better than anticipated and much more pandemic conscious than I expected.

ls01

Doing it right

ls01

Thanks Elaine!

MoAlpha

Big fun, actually, but thanks.

datlas 

big john

A good thing about being a dealer tech is the lack of customer contact. Sometimes, though, it's helpful for me to talk to them because the service writers don't know the right questions, etc.
I get the hierarchy of diagnosis going and ask questions that some customers don't understand why I'm asking and for some reason they take offence. I had a young guy with a diesel truck which had some code for the DPF or regen and so many things are involved. I got a few questions in before he became pissed off. "I don't need this song and dance" as if I was trying to fleece him somehow. OK Buddy, figure it out yourself. I went back to work and the writer calmed him down and convinced him I could fix it. Turned out to be an air leak on the intercooler pipe.

Mojo31

You should see them when they come to my shop with a problem.

Mojo31

Probably a good thing though. I've seen many instances where a doctor's notes have bit them in the ass when the malpractice suit rolled in.

seedsbelize2

Ok, I'll quote myself. I hit 'Reply to thread' three times and got this each time.

seedsbelize2

genejockey Are you aware of this outfit? It's where I ordered my NOS brakes from.
***********************

datlas 

Agree. I dread getting sued. It has not happened yet, but if/when it happens I know I won't take it well.

Maybe I should quit while I am ahead?

Eric F 

Dug?