Return Shipping of a Wahoo Trainer
#1
Newbie
Thread Starter
Join Date: Jun 2014
Posts: 14
Likes: 0
Liked 0 Times
in
0 Posts
Return Shipping of a Wahoo Trainer
Curious to get info from anyone who has returned their Wahoo smart trainer to Wahoo in the Atlanta area after purchasing it direct from Wahoo. Their website says to assume a 60 lb shipment from any carrier if returning a trainer. I went to Fedex and UPS's website and entered my Colorado zip code and a random Atlanta, GA zip code and 60 lbs. Both sites showed estimates of about $125 to over $600. Has anyone ever returned a trainer after purchasing directly from Wahoo? If so, how much did you pay for the shipping?
#2
Randomhead
Join Date: Aug 2008
Location: Happy Valley, Pennsylvania
Posts: 24,826
Liked 4,003 Times
in
2,728 Posts
I would check on one of the shipping resellers. I think bikeflights would ship a trainer, for example. I have gotten decent rates from Pirate Ship. If you pay retail you are paying too much. From here in Happy Valley, I get a quote of $50 from Pirate Ship for a 60 pound box, 18" x 18" x 18" Their calculator makes it a pain to check for other origination addresses.
#4
Newbie
Thread Starter
Join Date: Jun 2014
Posts: 14
Likes: 0
Liked 0 Times
in
0 Posts
I haven't purchased the trainer yet. Wahoo has a few refurbished trainers available that I'm considering. I did call Wahoo with questions about the trainers available. When I brought up the issue of the return process, the agent said all returns go to their Atlanta, GA location. However, when I asked about cost, she replied that she wasn't able to provide that information for policy reasons.
#5
Newbie
Thread Starter
Join Date: Jun 2014
Posts: 14
Likes: 0
Liked 0 Times
in
0 Posts
I would check on one of the shipping resellers. I think bikeflights would ship a trainer, for example. I have gotten decent rates from Pirate Ship. If you pay retail you are paying too much. From here in Happy Valley, I get a quote of $50 from Pirate Ship for a 60 pound box, 18" x 18" x 18" Their calculator makes it a pain to check for other origination addresses.
#6
Senior Member
I bought a refurbished Kickr Core trainer a couple of months ago. It works great. I saved the box in case something was wrong but now I will probably get rid of it.
Sounds like you are concerned about having a problem. I think that would be a warranty issue.
Sounds like you are concerned about having a problem. I think that would be a warranty issue.
Likes For texbiker:
#7
Senior Member
Anyone that concerned about a problem before they've even pulled the trigger IS going to have a problem. Then they'll be out the shipping and is there a re-stocking charge for returning merch sold with a limited warranty? What is 15% of an open box Wahoo Trainer? O.p. should spend that money on the SO. Don't buy the trainer. Don't do it.
#8
Randomhead
Join Date: Aug 2008
Location: Happy Valley, Pennsylvania
Posts: 24,826
Liked 4,003 Times
in
2,728 Posts
I've never heard of anyone complaining about return shipping of a kickr. Unfortunately, I feel like that doesn't mean a lot, but it's something. Since they pay less, it would be nice if more companies would let you pay them if you need to ship something to them and it's your responsibility to pay.