indyfabz

He WASN'T protected. And if you read and think about the details as to why (and which bank is involved), it seems highly unlikely that the bank will change its decision.

Off to update the iggy list,

CliffordK

I had an E-Bay purchase where I purchased bicycle brake cables, and got phone cables.

I assume it was an honest mistake (the number of phone cables matched the order). The vendor wanted me to pay for the phone cables, but I eventually got a full refund and bought my bake cables from another vendor.

How does one know "reputable" companies, Ribble, Wiggle, Chain Reaction, Universal, bikediscount.de, etc? Some can be good one day, then vanish the next. Niagra?

I do buy Chinese direct from time to time E-Bay, Amazon, Alibaba, Aliexpress.

Aliexpress has a unique system where the payments are held in escrow until a week or so after shipment is received. So a dispute goes to Aliexpress (so far I've never had to do that). PayPal does something similar, especially with new vendors.

I might have bought from the OP's company, with the caveat that all the products appear to be cheap generic China imports. Some are good, some are not. I got one of those bicycle shaped multi-tools for Christmas. Cute tool, but chunks broke off with the first use.

Sometimes companies drop ship, so a shipment can come in more parts than one would otherwise expect.

2old

Thanks for the info. Good for me (now) means I've used them before successfully (like Amazon, Bell's Bike Shop on ebay or CRC) or reasonably expect them to be reputable even if I haven't used them (Wiggle). Realize I could still get burned, but one can only be so careful.

2old

As I stated above, and guess you still don't know the definition of should, I wouldn't have stopped there. You and the other individual who can't fathom simple sentences are heading to "ignore".

LDuncan

I missed this so much

Outrider1

Send your credit card info over to me and I'll see if I can't straighten this out for you.

PeteHski

Oh please not your ignore list! *******.

PeteHski

Obviously some have been around a long time and proven themselves to be reliable. If I buy from a new source I do a bit of background checking first. For example I bought a Garmin head unit from an online shop I didn't know. But a quick check showed that it was a small brick and mortar bike shop of long standing, just not a big online seller. I've also bought complete bikes from similar sites that are backed by actual bike shops. I tend to trust those. I tend to steer well clear of anonymous online sellers I've never heard of selling stuff very cheap. Sigma Sports is my go-to online retailer at the moment. They have quality stock, competitive prices, quick delivery and 2 actual bike shops in the UK. Of course they could go bust overnight, but you would have to be unlucky to get caught like that.

indyfabz

I earn a good living from my ability read, comprehend and write. Despite attempted insults, I still feel sorry for people who cannot admit when they slipped up. It happens much more (and too) frequently these days. Not sure why. Maybe it's Al Gore's fault fro inventing the Internet.

CliffordK

Most reputable companies will try to fix their errors. Accidents happen, shipments get lost, inventory can be incorrect, etc... and they'll try to fix it.

Building a reputation is important, far better than quibbling about a few lost parts.

2manybikes

You forgot the S.S. number.

Troul 

warranties that don't have subscript fine print & are honored without the legwork speaks volumes for a company. Old Sears Craftsman hand tools was like that...............

guachi

He didn't slip up. You just failed to understand English. I understood what he meant without issue.

dedhed

But you better check the LBS return/order cancellation policy fine print for restocking fees if it comes in and you're not satisfied with the product.

PeteHski

The clue was "assuming the OP used a CC" which strongly implied he didn't even bother to read the OPs very first post.