bblair

Maybe it was always this way, but my Wahoo KickR Snap (wheel on smart trainer) seems louder to me now. Not sure, but I think about 4 years old, so clearly out of warranty. Might be my imagination, but it seem to quiet down about about 10-15 minutes. Not too bad until I go over 20mph.

Nothing has changed, same bike with same tires in same room on same floor.

Any way to easily service? Any harm in ignoring it and just turning up the music?

bblair

Just to close this out, and maybe help someone.

I took a picture of the serial number plate and sent it to Wahoo with an explanation. They asked me to send a video so that they could see and hear the problem. A couple of possible solutions and they ended up sending me a new drivewheel assembly. I installed in in about ten minutes and it works great!

No cost to me and no shipping the old part back. It is very heavy.

Thanks Wahoo!

msu2001la

Glad to hear Wahoo resolved this. I've got a 3 year old Snap and haven't noticed any added noise/problems but it's good to know that Wahoo still stands behind these.

redcon1

My Kickr Core went from running fine one day, to a murmuring/humming sound the next, to a louder warble the next, to an all-out screeching/bearing sound and bad vibration... all within 4 days.
I opened a support ticket, uploaded a video of the problem, a picture of my SN, and proof of purchase. I received an email confirmation the next day that they had received my support ticket and attachments.

That was a whole week ago and I've heard nothing since. Does the OP or anyone else have a recent experience about how quickly Wahoo will respond?
In the meantime, my Core sits and I've had to use a borrowed dumb trainer. Frustrating.

spelger

my most recent experience is late 2021 with a broken kicker. it took at most 3 days according to my email correspondence and took 13 days to mostly correct my problem. my first email from them says to wait or additional communication with them can delay things. hope you hear back soon, good thing you have a backup, i didn't.

BTinNYC 

About 2 days after uploading all my stuff.
I think you should reach out to them. Overall experience with Wahoo support for my Kickr was excellent.

redcon1

Thanks for the suggestion. I reached out to Wahoo on Twitter and had a follow-up email from support early this morning. They will replace my Kickr Core under warranty and sent a prepaid Fedex label.
I need to box up my Core (thankfully I saved the box) and when they receive tracking that mine was shipped, they will send out the replacement.

spelger

just a heads up, when i sent my kicker back the one i received did not have all the accessories, specifically what i needed was the shim for the cassette. my kicker was out of warranty so what i did was buy a refurbished unit at a good price. the rear oblong foot arrived broken. so, ended up waiting another week for the shim and replacement foot. at the time the weather cooperated so not too bad.

redcon1

Thanks for the heads up - Wahoo instructed me to package up all the included accessories with my Core - QR axle, axle adapters, power block and cord. But the Core doesn't come with a cassette, so I already removed that.

bblair

Pretty quick, I think the next day. But every response in the back and forth was the following day, so put everything you can in the first message, including the picture and video. It will save you a few days.