mschwett 

another varia problem. it's been trouble free for a year or more until a few weeks ago. it seems to take a much longer press to turn on, sometimes turns right back off when i push the button to cycle light modes, and most annoyingly, once it's on and paired (green bar on the phone, battery % shown in the 80+ range) it just decides to turn off around 10-15 min into the ride. light and radar!

anyone seen this?

fooferdoggie 

I had that and it was replaced on warranty. after a few days it would not work at all. I reset it and even that was not working right by the time I gave up.

Seattle Forrest

Call Garmin support on the phone, tell them what's happening, await your replacement.

mschwett 

the phone 😱

i suppose i will have to resort to said barbaric methods

Seattle Forrest

​​​​​​From what I've seen and heard, the CSRs that answer phones are more empowered to take care of customers than the ones who answer emails. When my Garmin watch died, years out of warranty, it took ten minutes on the phone to get it replaced. They sent the replacement out the day I called them about it, I didn't have to send my dead one in until I got the new one. (Had to put down a small deposit though which was refunded when my dead Garmin arrived at the mother ship.)

Iride01 

The times I've used Garmin's email support it seemed to take much longer, on the order of days, to get past the part where they only give you the pat fixes and answers. So essentially you get frustrated and give up before you get to the solution.

Calling Garmin and talking to a CSR you can quickly dispense with all that stuff and get to the heart of the issue before you get too worn out to bother with it. And Garmin's VRU/IVR system allows you to enter your phone number and get a call back from them instead of having to stay on hold forever.


So don't think of it like this....

Polaris OBark

This is exactly how I feel, and why I still have a problematic 515.

I just despise phone interactions.

mschwett 

yeah. same. last thing i want to do during business hours - when i’m plenty busy - is take time to discuss a faulty product or service on the phone, completely disrupting my day / everyone around me / foiling multitasking / etc.

Koyote

A couple years ago, I gave the Garmin 530 computer a try...What a headache! I needed several calls to their CS to get it set up properly. But they were great: no byzantine call routing system, no long hold periods, nothing. Just humans who answered the phone and talked to me. You should give 'em a call, Polaris!