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PNW Components

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PNW Components

Old 04-22-21, 02:37 AM
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PNW Components

While cleaning my bike after a ride other day, I found the barrel adjuster on my Puget lever for my Cascade seat post bent/cracked. I contacted PNW about purchasing a replacement, and Brandon, from customer service, said he would ship me one for free, I just needed to pay the freight. I even tried to explain it was me crashing, not their product that caused it, he still said no problem. I will certainly be purchasing their products in the future.
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Old 04-22-21, 07:33 AM
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They probably have 100s of them laying around and they don't cost a lot of money. That's good customer service though. Keeps you coming back in the future and maybe you tell your friends about your experience.
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Old 04-22-21, 07:49 AM
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I've hard of other good PNW cs comments. I guess they're good at taking care of people to keep them coming back!
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