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What is SRAM doing?

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What is SRAM doing?

Old 12-20-21, 01:57 PM
  #1  
tejen2525
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What is SRAM doing?

What I have always sensed seems to be confimred. SRAM truly does not care about their customers, just churning revenue.

There are no longer replacement parts for the SRAM Red etap and the *new* AXS is not backwards compatible? What an F-you to their customers. I bought the Red e-tap 4 years ago and now they just abandon us?

This is the second failure of my Front derailleur. Now I can't buy a replacement anywhere?

I did speak to SRAM and their idiotic suggestion was to either run a modified 1X set up or spend another $4,000 on the new AXS. I live in a very hilly area, i am not running a 1x on a groupset i just paid $3,000 for a few years ago. Nor am I throwing good money after bad at this point. How is this an acceptable answer. I would have much preferred he told me to go fist myself and move on.

After how many years are they going to give up on supporting the AXS? This was the last straw with SCAM.

Any other Red etap users having problems?

I am moving on to Shimano.
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Old 12-20-21, 02:20 PM
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Wildwood
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Shimano? Shifters that cannot be repaired?
Campa - too expensive?
Microshift, FSA, others - unknown durability
They all have an issue. Move on.


edit: ultimate compatibility = go vintage (as defined by pre-87). Shifters by any company, frt der by anyone, rear der by anyone, freewheel by anyone.

Last edited by Wildwood; 12-20-21 at 02:25 PM.
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Old 12-20-21, 02:48 PM
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A friend has been unable to find a replacement for her 6800ish Di2 front derailleur. Shimano may not be much better than SRAM in this regard. Maybe you could use a regular FD and bar end shifter....
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Old 12-20-21, 03:00 PM
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Originally Posted by shelbyfv View Post
A friend has been unable to find a replacement for her 6800ish Di2 front derailleur. Shimano may not be much better than SRAM in this regard. Maybe you could use a regular FD and bar end shifter....
Is that you, Lance?
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Old 12-20-21, 03:48 PM
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Iride01
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If you've only come out of your cave recently then ever since the early part of 2020 the supply chain for everything bicycle and most everything else is been disrupted. Inventories are low or non-existent everywhere. We are looking at mid-2022 or later for things to get more normal again. Unless some other catastrophe happens in the meantime.

As for spare parts for your shifters and such, many have long considered them a consumable item and when it breaks, you get another.
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Old 12-20-21, 04:01 PM
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Dancing Skeleton
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Originally Posted by tejen2525 View Post
What I have always sensed seems to be confimred. SRAM truly does not care about their customers, just churning revenue.

There are no longer replacement parts for the SRAM Red etap and the *new* AXS is not backwards compatible? What an F-you to their customers. I bought the Red e-tap 4 years ago and now they just abandon us?

This is the second failure of my Front derailleur. Now I can't buy a replacement anywhere?

I did speak to SRAM and their idiotic suggestion was to either run a modified 1X set up or spend another $4,000 on the new AXS. I live in a very hilly area, i am not running a 1x on a groupset i just paid $3,000 for a few years ago. Nor am I throwing good money after bad at this point. How is this an acceptable answer. I would have much preferred he told me to go fist myself and move on.

After how many years are they going to give up on supporting the AXS? This was the last straw with SCAM.

Any other Red etap users having problems?

I am moving on to Shimano.

I was pretty frustrated with this too, but recently there have been some changes.
AXS Red & Force shifters will now work with 11-speed eTap derailleurs.
The 11-speed Red A2 RD is a replacement for both the short & medium cage Red eTap RD's.
Unfortunately there isn't a replacement for the 11-speed eTap FD, originally Sram had plans for an "A2" FD, but hasn't done anything.
A simple frimware update to the AXS FD would solve the problem.
The only solution is to but a used 11-speed FD (which I did) to have as a spare.
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Old 12-20-21, 04:04 PM
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Trying to convince everybody that 1x1 is the future.
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Old 12-20-21, 04:06 PM
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Leinster
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Originally Posted by Iride01 View Post
If you've only come out of your cave recently then ever since the early part of 2020 the supply chain for everything bicycle and most everything else is been disrupted. Inventories are low or non-existent everywhere. We are looking at mid-2022 or later for things to get more normal again. Unless some other catastrophe happens in the meantime.

As for spare parts for your shifters and such, many have long considered them a consumable item and when it breaks, you get another.
It's not a supply chain issue if the manufacturer has just stopped making the product.

And a $400 front derailleur is not a consumable item, especially if, again, the manufacturer stops making them.
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Old 12-20-21, 04:31 PM
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Iride01
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Originally Posted by Leinster View Post
It's not a supply chain issue if the manufacturer has just stopped making the product.

And a $400 front derailleur is not a consumable item, especially if, again, the manufacturer stops making them.
Did they ever make spare parts for the SRAM Red ETAP front DR? If not, then it's considered something you replace when it goes bad. To me that is a consumable.
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Old 12-20-21, 06:09 PM
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Originally Posted by Iride01 View Post
Did they ever make spare parts for the SRAM Red ETAP front DR? If not, then it's considered something you replace when it goes bad. To me that is a consumable.
hmm.. my read of this thread is that they stopped making the entire FD. I have no idea if that's the case or not though.
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Old 12-20-21, 06:58 PM
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There are spare parts kits listed on the Bay.

https://www.ebay.com/itm/Sram-Red-eT...-127632-2357-0
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Old 12-20-21, 07:20 PM
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Its not a spare part issue, nor is it a supply chain issue.

Its a SRAM stopped making the entire part, that you also couldn't repair in the first place, issue. Completely cornering the customer, forcing him or her to replace the entire drive train because current available parts are not backwards compatible.

I strongly suspect Shimano 6800/r8000 etc DI2 users will find themselves in a similar situation a few years down the line?

Last edited by Racing Dan; 12-20-21 at 08:01 PM.
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Old 12-20-21, 07:26 PM
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Shimano is already there with the 6800. Used or NOS from ebay.
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Old 12-20-21, 07:43 PM
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Originally Posted by shelbyfv View Post
Shimano is already there with the 6800. Used or NOS from ebay.
At least R8000 parts are compatible and should be available for some time. But then what? R8100 is completely different.

Last edited by Racing Dan; 12-20-21 at 08:01 PM.
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Old 12-20-21, 08:20 PM
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.... dang, and here I am irritated that Shimanos new 8 speed downtube shifters ($45) no longer offer an friction mode...... https://www.universalcycles.com/shop...s.php?id=65399

i'll just wander back to the Classic & Vintage section now. they only let me out once a week.
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Old 12-20-21, 08:23 PM
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This was the Di2 FD for 6800, don't know the correct #. Apparently the 8000 Di2 version will not work. Bummer! Edit- FD-6870

Last edited by shelbyfv; 12-20-21 at 08:27 PM.
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Old 12-20-21, 08:36 PM
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Agree with other folks that the problem isn't just supply chain with SRAM stuff, even though it may have forced their hand in shutting down 11spd production sooner than desired. Shimano isn't exactly innocent in decisions like these (see the original 7970, firmware updates that broke certain component mixing, and the new 12spd stuff introduces a new e-tube connector), but they seemed, pre-pandemic, to do a much better job getting product to retailers. What makes SRAM's decision feel so egregious in this case is that looks like they hung some of their most loyal customers out to dry over easily addressable problems.

Originally Posted by Iride01 View Post
Did they ever make spare parts for the SRAM Red ETAP front DR? If not, then it's considered something you replace when it goes bad. To me that is a consumable.
Consumables are generally items that are replaced at regular intervals because they wear out with use and/or time. I'd count hoods on shifters, jockey wheels, chains, etc as consumables. As much as this is semantics, the point you're making hinges on it- in the context of this thread I don't think I've ever heard of anyone regularly breaking and needing to replace derailleurs Or maybe SRAM stuff fails frequently enough that it's considered a consumable drivetrain
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Old 12-20-21, 10:45 PM
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Originally Posted by Iride01 View Post
Did they ever make spare parts for the SRAM Red ETAP front DR? If not, then it's considered something you replace when it goes bad. To me that is a consumable.
A consumable is a tire or a chain or bar tape that you replace due to wear and tear and, crucially, does not have compatibility issues with available products 6 years after initial release.

But it’s worth pointing out, and I’ve said it before, there is NO excuse WHATSOEVER for a manufacturer to build a wireless electronic bicycle component that is not compatible with past and future generations of same product.
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Old 12-20-21, 10:57 PM
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How about the lovely DA 7400 shifters/RD? Not compatible with anything but DA7400. They sure are pretty, though.
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Old 12-21-21, 12:33 AM
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Perspective

Sorry to the OP and I certainly understand the frustration. However, I doubt SRAM did this to harm their customers. It doesn’t make sense for a company to intentionally inconvenience their high end customers. It may have more to do with limited resources for projects and needing to shift them. Just my $0.02
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Old 12-21-21, 01:52 AM
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Wait, what? I can buy just new derailleur instead of a whole new bike? Why would I want to do that?
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Old 12-21-21, 08:57 AM
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As you go up the cost and complexity curve there is less demand, so it is unsurprising that rarer stuff gets proportionately rarer once out of production. The op should get a backup bike with common components to use while saving up for the next big expense.
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Old 12-21-21, 09:20 AM
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Originally Posted by sced View Post
As you go up the cost and complexity curve there is less demand, so it is unsurprising that rarer stuff gets proportionately rarer once out of production. The op should get a backup bike with common components to use while saving up for the next big expense.
Or do what the C & V crowd does. Come up with a way to make it work.
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Old 12-21-21, 09:27 AM
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Originally Posted by znomit View Post
Wait, what? I can buy just new derailleur instead of a whole new bike? Why would I want to do that?
Big Bike likes the way you think!
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Old 12-21-21, 09:36 AM
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Originally Posted by shelbyfv View Post
Shimano is already there with the 6800. Used or NOS from ebay.
A 5800 FD, 5801 FD, R7000 FD, 6800 FD, 6801 FD, R8000 FD, 9000 FD, 9001 FD, and 9100 FD all pull the same. That is 9 front derailleurs to look for and choose from if your 6800 breaks. Some are older generations and some are current generations, but there are tons of new and used around, even in this supply chain shortage.

Companies should not be expected to support their products forever. At the same time, if a company only provides support for 2 years and offers no replacement components after a new model is introduced, that is worth complaining about.

I just sold a cx70 fd yesterday on ebay, I have a barely used 5800 RD up for sale, and also have a barely used 6800 RD up for sale. Buying used is a reasonable approach to maintaining a current system instead of buying everything new.
...maybe I should pull those ebay listings down and hoard it all. I love my 11sp mechanical shifting and have 0 interest in going electronic.
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