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rear rack part

Old 07-16-21, 06:34 AM
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oxfords1
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rear rack part

Resolved

Last edited by oxfords1; 07-17-21 at 05:53 AM.
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Old 07-16-21, 06:42 AM
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I have ordered tires,Dyno hubs and lights from them a number of times and have always had great service.
Sorry you didn't.
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Old 07-16-21, 07:32 AM
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Is Starbike.com the only source for this rack? if there are other sources why not just return the rack to Starbike and get the rack elsewhere?

Which version of Pletcher racks are you wanting? There are a few models. As usual the lack of greater info prevents us from being as helpful as we might be. Andy
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Old 07-16-21, 07:51 AM
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Try contacting Pletscher directly. Contact (pletscher.ch) They may help get this straightened out or offer you the missing parts for less $$.
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Old 07-16-21, 08:01 AM
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Originally Posted by Tandem Tom View Post
I have ordered tires,Dyno hubs and lights from them a number of times and have always had great service.
Sorry you didn't.
thanks it's pretty frustrating. I got another email from them when I wrote a review on FB. I don't understand why they would say pletscher sells those parts separately because the box shows all the parts and the instructions does too.

"We can source the 66/133 mounting kit for Pletscher carriers ( EAN 7612616040177 ) within 3 business days. Normal price for that article would be 8.15€ + 31.51€ shipping. Sinnce we haven't mentioned in our description or pictures that these parts are included and stated clearly "Without mounting material" in the product description I cannot send you these parts for free.". 49 dollars total.

that's like buying a car without a steering wheel and charging extra for it.

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Old 07-16-21, 08:01 AM
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Originally Posted by Crankycrank View Post
Try contacting Pletscher directly. Contact (pletscher.ch) They may help get this straightened out or offer you the missing parts for less $$.

thanks I did two weeks ago and got no reply. lol
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Old 07-16-21, 08:08 AM
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Originally Posted by Andrew R Stewart View Post
Is Starbike.com the only source for this rack? if there are other sources why not just return the rack to Starbike and get the rack elsewhere?

Which version of Pletcher racks are you wanting? There are a few models. As usual the lack of greater info prevents us from being as helpful as we might be. Andy
sorry I didn't think the model was significant since I provided a picture of what I needed. but It's an Inova and starbike is the only one I could find that carries it.
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Old 07-16-21, 08:26 AM
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UPDATE we were able to fit the struts in another plate we had in our spare parts. Now we're just waiting on the seat stay attachments from carson city and should be all set. Thanks all for your input
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Old 07-16-21, 08:34 AM
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Originally Posted by oxfords1 View Post
sorry I didn't think the model was significant since I provided a picture of what I needed. but It's an Inova and starbike is the only one I could find that carries it.
Pletscher Inova Rack buy online - bike-components
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Old 07-17-21, 05:15 AM
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Originally Posted by Andrew R Stewart View Post

I saw this when I was looking for one but the following deterred me but as I found out starbike did the same thing but didn't mention that part . Not Included Mounting Material.

In hindsight buying from this place would have been easier because they do have the mounting rear stays available and everything would have come in one package but as it was now trying to buy the parts cost more than the rack itself with shipping.

BUT It's been resolved I got the part here for 12 dollars from a different rack manufacturer but the exact same thing for 12 dollars.
so no need to continue this diatribe, it's been resolved.

"

Technical Information:

Application: City & Touring, Cyclocross, Road, Comfort
Material: die-cast aluminium
Mount: rear triangle dropouts
Dimensions: 380 x 138 mm
Payload (max.): 25 kg
Wheel Size: for 26" and 28"

Contents:

- 1 x Pletscher Inova rack
- not incl. mounting material

Last edited by oxfords1; 07-17-21 at 05:27 AM.
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