Considering a used Trek?
12-18-09, 03:02 PM
#526
Making a kilometer blurry
Thread Starter
A quick question for wr...is the local Trek rep that declined to look at your frame solely a rep for Trek? Is this person an employee of Trek, or of a distributor? In other words, do the actions of this person reflect on Trek, or just on the individual in question? Is there another person you could speak to, perhaps through a different shop? As Texas is such a large market for the Trek corporation, how could they possibly depend on one person to hear and judge every warranty claim? Surely there is someone else.
12-18-09, 03:16 PM
#527
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Yep it does...and some companies will go above and beyond what is written in their implied contracts and others wont. I'll buy another LOOK...I'll never buy a Trek.
BTW when I drove my two week old CAAD 8 into the garage door Kermit (the local C'dale rep) hooked me up with a crash replacement deal...somehow I doubt that's what they had in mind when they wrote the warranty. I'd buy another C'dale.
Which goes to the heart of this...Trek could have said let us take a look at it and see if it was due to a manufactures defect or due to rider abuse (ie racing). But they didn't, they fell back on their contract and moved on. I know WR quite well, our children attend the same school, we attend the same church, and we ride for the same team. I know what he's said about this subject and I know that if Trek had at least taken the frame for examination this thread wouldn't exist.
BTW when I drove my two week old CAAD 8 into the garage door Kermit (the local C'dale rep) hooked me up with a crash replacement deal...somehow I doubt that's what they had in mind when they wrote the warranty. I'd buy another C'dale.
Which goes to the heart of this...Trek could have said let us take a look at it and see if it was due to a manufactures defect or due to rider abuse (ie racing). But they didn't, they fell back on their contract and moved on. I know WR quite well, our children attend the same school, we attend the same church, and we ride for the same team. I know what he's said about this subject and I know that if Trek had at least taken the frame for examination this thread wouldn't exist.
Trek has a carbon crash replacement program that has to start with you being eligible for a warranty.
Cannondale will use a warranty program. I had a guy that hit a squirrel and busted the top tube of a Six/13. Busted the top tube. They offered him several options, all of which cost money, as he was the original owner but he does not get a free frame. To get a free frame you have to be the original owner and suffer a manufacturer's defect
I knew there was a reason why I stayed away from this place.
12-18-09, 03:18 PM
#528
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I bought a 3-year-old Madone. Raced on it for a year. Won five crits on it. Doing hills one day, I felt some play in the cranks.
They are offering a crash replacement of 20% off. Yippie. I think anyone that can't manage 20% off MSRP on new kit probably isn't trying hard enough.
"Ok, so you're telling me I can either turn this poorly built $3500 frame in for a crash replacement or throw it in the trash?"
"Correct."
They are offering a crash replacement of 20% off. Yippie. I think anyone that can't manage 20% off MSRP on new kit probably isn't trying hard enough.
"Ok, so you're telling me I can either turn this poorly built $3500 frame in for a crash replacement or throw it in the trash?"
"Correct."
12-18-09, 03:21 PM
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The crash replacement in the last sentence was a reference to the crash replacement in prior paragraph.
12-18-09, 03:23 PM
#532
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Here's the crux: It really doesn't matter at this point whether it's Trek's fault because.....
....a simple case of refusing to accept the unfortunate, but all-too-possible consequences of a decision to avoid the retail channel? Can you dispute the fact that had he bought his Madone new from a shop that WR would have a new one by now, for free, because he was entitled to one under warranty?
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12-18-09, 03:35 PM
#533
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The absolute bottom line is that WR is asking for the same rights as a new bike purchaser. Not gonna happen. I feel for the guy, but the company has to protect the new bike purchasers.
BTW...somebody mentioned Look. Unless it's been changed (I have not sold them for three years after their US distribution channel changed) they offered a five year warranty.
BTW...somebody mentioned Look. Unless it's been changed (I have not sold them for three years after their US distribution channel changed) they offered a five year warranty.
12-18-09, 03:37 PM
#535
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Actually no. A crash replacement of 20% is not the same as the crash replacement price. The wording is that Trek is going to call the frame a crash replacement but only offer him 20% off retail. Big difference.
The crash replacement in the last sentence was a reference to the crash replacement in prior paragraph.
The crash replacement in the last sentence was a reference to the crash replacement in prior paragraph.
12-18-09, 03:39 PM
#536
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What makes you stupid is that you think that you are right...and the statement that WR expected a new frame..he never expected Trek to give him a new frame. He hoped they might and that is a far cry from expected.
He did expect for them to at the very least look at the frame...when that didn't happen is when he got pissed. I have emails from the day the frame first failed and he freely admits that he doesn't expect Trek to replace the frame because he isn't the original owner. He also didn't expect to be completely blown off by them either. I'm not sure why this is so hard for you to comprehend.
He did expect for them to at the very least look at the frame...when that didn't happen is when he got pissed. I have emails from the day the frame first failed and he freely admits that he doesn't expect Trek to replace the frame because he isn't the original owner. He also didn't expect to be completely blown off by them either. I'm not sure why this is so hard for you to comprehend.
12-18-09, 03:41 PM
#537
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The absolute bottom line is that WR is asking for the same rights as a new bike purchaser. Not gonna happen. I feel for the guy, but the company has to protect the new bike purchasers.
BTW...somebody mentioned Look. Unless it's been changed (I have not sold them for three years after their US distribution channel changed) they offered a five year warranty.
BTW...somebody mentioned Look. Unless it's been changed (I have not sold them for three years after their US distribution channel changed) they offered a five year warranty.
12-18-09, 03:59 PM
#538
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This thread isn't about an original owner WR.
some companies are willing to take care of their customers and some companies are only stand by original owner.
If I buy a bike, those first group will be the one.
So trek isn't my list from now.
some companies are willing to take care of their customers and some companies are only stand by original owner.
If I buy a bike, those first group will be the one.
So trek isn't my list from now.
12-18-09, 04:16 PM
#539
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...and the statement that WR expected a new frame..he never expected Trek to give him a new frame. I have emails from the day the frame first failed and he freely admits that he doesn't expect Trek to replace the frame because he isn't the original owner. He also didn't expect to be completely blown off by them either. I'm not sure why this is so hard for you to comprehend.
Originally Posted by waterrockets
It turns out that I somehow broke the BB shell free from the frame just by pedaling it. I thought they were made for that.
Of course, Trek will have nothing to do with a warranty because I'm a 2nd owner.
Of course, Trek will have nothing to do with a warranty because I'm a 2nd owner.
Originally Posted by waterrockets
I went through the shop warranty channel. Denied.
I went through the web warranty channel. Crickets.
I went through the web warranty channel. Crickets.
Originally Posted by waterrockets
"Ok, so you're telling me I can either turn this poorly built $3500 frame in for a crash replacement or throw it in the trash?"
mikeE46:I take it you own an E46 with the M52 or M54 motor? The oil separator on your car has a design flaw. If you make too many short trips in cold weather, it can freeze up causing oil to be forced into the intake hydro-locking the motor and causing extensive damage. It's worse than a defect-it's a poor design, but BMW won't pay for the damage if it happens outside the warranty. BMW has a history of turning it's back on non-warranty repairs-the net is full of tales of woe- but you still drive one.....
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Last edited by One Way Rider; 12-18-09 at 04:22 PM.
12-18-09, 04:20 PM
#540
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20% off retail is a slap in the face. Many companies offer 20% off wholesale for crash replacement and then let the retailer mark it up a little if necessary (like to cover shipping and/or labor costs to build the bike back up)
Also Giant doesn't just freely handout warranty replacements. They've been cracking down on Warranty fraud. The last few frames I've had to warranty, I had to send them original receipts. Had to dig up a receipt from the mid-90's, luckily we still have sales receipts from back them
Also Giant doesn't just freely handout warranty replacements. They've been cracking down on Warranty fraud. The last few frames I've had to warranty, I had to send them original receipts. Had to dig up a receipt from the mid-90's, luckily we still have sales receipts from back them
12-18-09, 04:22 PM
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Difference between what you think you know and what I know is massive. With WR's permission I'll post the email thread from the first day of the failure to the day he was denied a replacement frame. Not once was there an expectation of getting a new frame...he hoped he might but even in the first email he states that he doubts that he'll get a new frame due to him not being the original owner.
12-18-09, 04:26 PM
#542
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Difference between what you think you know and what I know is massive. With WR's permission I'll post the email thread from the first day of the failure to the day he was denied a replacement frame. Not once was there an expectation of getting a new frame...he hoped he might but even in the first email he states that he doubts that he'll get a new frame due to him not being the original owner.
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12-18-09, 04:26 PM
#543
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Trek offers a LIFETIME warranty to the original owner. That's a lot better than brands like Colnago and Look which only offer a 5 year warranty TO THE ORIGINAL OWNER ONLY. At least they offer a better warranty than your BMC's measly 3 years. NO BIKE COMPANY GUARANTEES FULL WARRANTY TO ANYONE BUT THE ORIGINAL OWNER.
I don't want to hear BS about some companies fixing a bike forever, no matter who owns it. It simply isn't true. Good luck with that 3 year warranty!
12-18-09, 04:28 PM
#544
Making a kilometer blurry
Thread Starter
What makes you stupid is that you think that you are right...and the statement that WR expected a new frame..he never expected Trek to give him a new frame. He hoped they might and that is a far cry from expected.
He did expect for them to at the very least look at the frame...when that didn't happen is when he got pissed. I have emails from the day the frame first failed and he freely admits that he doesn't expect Trek to replace the frame because he isn't the original owner. He also didn't expect to be completely blown off by them either. I'm not sure why this is so hard for you to comprehend.
He did expect for them to at the very least look at the frame...when that didn't happen is when he got pissed. I have emails from the day the frame first failed and he freely admits that he doesn't expect Trek to replace the frame because he isn't the original owner. He also didn't expect to be completely blown off by them either. I'm not sure why this is so hard for you to comprehend.
12-18-09, 04:38 PM
#545
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For my personal n=1 observance Trek warrantied a ex-race frameset for a second owner. This observation is just as valid as WR's and goes to the fact that YMWV if you are not the original frame purchaser.
12-18-09, 04:38 PM
#546
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Hey MikeE46,
Here is the Titus warranty on carbon fiber bikes...ready...5 years FOR THE ORIGINAL OWNER. For a guy who is so hyped up on warranty coverage, you managed to pick two bikes with the worst coverage in terms of years: BMC 3 years, Titus 5 years on carbon frames (2 years on aluminum frames). Nice going! Do you wear your helmet all the time or just when you ride the short bus.
Not saying they are bad bikes but I did some quick calculations and Trek's lifetime warranty is longer than both of your bikes combined. Thanks for playing.
Titus Warranty (since you like big letters, I enlarged some important words):
Oh, and good luck with that E46. Did BMW warranty the subframe defect? Maybe the class action suit was a good incentive. You really pick companies that stand behind their products! Very nice!
Here is the Titus warranty on carbon fiber bikes...ready...5 years FOR THE ORIGINAL OWNER. For a guy who is so hyped up on warranty coverage, you managed to pick two bikes with the worst coverage in terms of years: BMC 3 years, Titus 5 years on carbon frames (2 years on aluminum frames). Nice going! Do you wear your helmet all the time or just when you ride the short bus.
Not saying they are bad bikes but I did some quick calculations and Trek's lifetime warranty is longer than both of your bikes combined. Thanks for playing.
Titus Warranty (since you like big letters, I enlarged some important words):
What is covered?
This warranty covers the original owner for a period of two years for all ALUMINUM frames and swingarms. CARBON/TI frames are covered for 5 years
This warranty covers the original owner for a period of two years for all ALUMINUM frames and swingarms. CARBON/TI frames are covered for 5 years
Last edited by Fleabiscuit; 12-18-09 at 04:46 PM.
12-18-09, 05:00 PM
#547
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Yes, I know about Titus and BMC.
But those bikes are 5 years old and 3 years old that when I bought those, I didn't know much.
That is why I'll buy Giant if I buy new bike.
And BMW, if you haven't drive bimmer, then don't tell.
I love how it drives.
And yes, I'll leasing a new one from now on.
Then it will be fully under WR which I learn also.
Anyway, Trek isn't my list.
But those bikes are 5 years old and 3 years old that when I bought those, I didn't know much.
That is why I'll buy Giant if I buy new bike.
And BMW, if you haven't drive bimmer, then don't tell.
I love how it drives.
And yes, I'll leasing a new one from now on.
Then it will be fully under WR which I learn also.
Anyway, Trek isn't my list.
Hey MikeE46,
Here is the Titus warranty on carbon fiber bikes...ready...5 years FOR THE ORIGINAL OWNER. For a guy who is so hyped up on warranty coverage, you managed to pick two bikes with the worst coverage in terms of years: BMC 3 years, Titus 5 years on carbon frames (2 years on aluminum frames). Nice going! Do you wear your helmet all the time or just when you ride the short bus.
Not saying they are bad bikes but I did some quick calculations and Trek's lifetime warranty is longer than both of your bikes combined. Thanks for playing.
Titus Warranty (since you like big letters, I enlarged some important words):
Oh, and good luck with that E46. Did BMW warranty the subframe defect? Maybe the class action suit was a good incentive. You really pick companies that stand behind their products! Very nice!
Here is the Titus warranty on carbon fiber bikes...ready...5 years FOR THE ORIGINAL OWNER. For a guy who is so hyped up on warranty coverage, you managed to pick two bikes with the worst coverage in terms of years: BMC 3 years, Titus 5 years on carbon frames (2 years on aluminum frames). Nice going! Do you wear your helmet all the time or just when you ride the short bus.
Not saying they are bad bikes but I did some quick calculations and Trek's lifetime warranty is longer than both of your bikes combined. Thanks for playing.
Titus Warranty (since you like big letters, I enlarged some important words):
Oh, and good luck with that E46. Did BMW warranty the subframe defect? Maybe the class action suit was a good incentive. You really pick companies that stand behind their products! Very nice!
12-18-09, 05:47 PM
#548
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wait, I thought a hydrolock was water in the chambers that cracked pistons. do you really get that much oil IN an e46 chamber? jeesus christ
12-18-09, 05:59 PM
#549
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Look, the bottom line is this:
As a company Trek is doing perfectly well, and they stand behind their product. Do you think Lance Armstrong would ride a Trek if it wasn't 100% covered? No, of course he wouldn't. As a professional racer, his life depends on the bike not breaking during a race. Clearly he trusts Trek with his life. I wish the rest of us could see through the BS that WR and EDR keep posting and identify with the fact that Trek is a very reputable bike manufacturer.
As a company Trek is doing perfectly well, and they stand behind their product. Do you think Lance Armstrong would ride a Trek if it wasn't 100% covered? No, of course he wouldn't. As a professional racer, his life depends on the bike not breaking during a race. Clearly he trusts Trek with his life. I wish the rest of us could see through the BS that WR and EDR keep posting and identify with the fact that Trek is a very reputable bike manufacturer.
12-18-09, 06:02 PM
#550
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Look, the bottom line is this:
As a company Trek is doing perfectly well, and they stand behind their product. Do you think Lance Armstrong would ride a Trek if it wasn't 100% covered? No, of course he wouldn't. As a professional racer, his life depends on the bike not breaking during a race. Clearly he trusts Trek with his life. I wish the rest of us could see through the BS that WR and EDR keep posting and identify with the fact that Trek is a very reputable bike manufacturer.
As a company Trek is doing perfectly well, and they stand behind their product. Do you think Lance Armstrong would ride a Trek if it wasn't 100% covered? No, of course he wouldn't. As a professional racer, his life depends on the bike not breaking during a race. Clearly he trusts Trek with his life. I wish the rest of us could see through the BS that WR and EDR keep posting and identify with the fact that Trek is a very reputable bike manufacturer.