LBS dilemma.
07-27-17, 09:33 PM
#101
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Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter
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Totally disagree. A bike that was wrecked and taken in to be analyzed. They should not have assumed the fork was the only problem. They misdiagnosed the total problem. They found a bad fork and stopped diagnosing. They are a business, not a neighbor giving you advice or a helping hand. You are using their service because of the supposed expertise above and beyond advice you would get from you biking friend neighbor. That concept is what separates a professional business from a co-op or a buddy. Not much different than you taking it in with a flat tire and them not noticing the nail stuck in the tire or the rim strip is torn and it blows 10 minutes later.
With the obviously broken fork, it might not have been possible to test ride the bike and diagnose what else, if anything, might be wrong.
So, to say someone is at fault for failing to do what's not possible is asking an awful lot.
If we apply your standard to medicine, then we'd be saying that doctors don't get paid unless the patient is cured, or that surgeons don't get oaid if the patient dies on the table.
Information isn't perfect, sometimes you don't or can't know everything, and have to act based on the knowledge available at the time.
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An ounce of diagnosis is worth a pound of cure.
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FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
07-27-17, 10:06 PM
#102
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07-28-17, 07:32 AM
#104
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Now let's see a photo of the Crumpton frameset. What year was it made?
07-28-17, 03:17 PM
#105
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07-28-17, 05:03 PM
#107
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07-28-17, 05:33 PM
#108
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Well, if the fork is broken, fine. But I read here they took the frame to a "carbon fiber specialist", presumably to get it scanned.
If a customer came into a shop with a CF bike that had some kind of horrific crash, I would have the carbon fiber specialist scan the frame FIRST, BEFORE attempting to make any repairs. If the fork is horribly broken, chances are that some other damage, potentially not visible with the naked eye, was sustained to the frame as well.
They could have foreseen that if the frame was cracked too, you would have to consider the bike a total loss, and hence not need the fork replaced.
Poor judgement on their part I think, for rushing to fix part of the problem without getting all the facts in first. They should eat the cost of the fork for their mistake.
Let me put it this way: I do computer repairs. If I know that a catastrophic power surge has fried some of the computer components, I would FIRST test each component individually for damage. I would not replace the hard drive, just to find out that the motherboard has been fried as well, and then charge my client for the hard drive anyway, because I can't sell it as 'new' anymore.
If a customer came into a shop with a CF bike that had some kind of horrific crash, I would have the carbon fiber specialist scan the frame FIRST, BEFORE attempting to make any repairs. If the fork is horribly broken, chances are that some other damage, potentially not visible with the naked eye, was sustained to the frame as well.
They could have foreseen that if the frame was cracked too, you would have to consider the bike a total loss, and hence not need the fork replaced.
Poor judgement on their part I think, for rushing to fix part of the problem without getting all the facts in first. They should eat the cost of the fork for their mistake.
Let me put it this way: I do computer repairs. If I know that a catastrophic power surge has fried some of the computer components, I would FIRST test each component individually for damage. I would not replace the hard drive, just to find out that the motherboard has been fried as well, and then charge my client for the hard drive anyway, because I can't sell it as 'new' anymore.
07-28-17, 05:37 PM
#109
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That's not comparable. Imagine that a car comes in with a cracked engine mount. Your people weld the bracket and replace the mount. Then when the car is road tested you found that one of the wheel A-frames is also cracked. The owner says the cost of repairing both is more than the car is worth, and decides to scrap it.
Are you entitled to get paid for what you did, which was in fact a legitimate repair?
Are you entitled to get paid for what you did, which was in fact a legitimate repair?
