Kryptonite lock - key registration and replacement, have you used it?
#1
Senior Member
Thread Starter
Kryptonite lock - key registration and replacement, have you used it?
I registered my locks with Kryptonite more than 5 years ago and now I lost the key. So I figured I could go to the website and log into my account and locate my lock, and then order keys. But that's not how it works. Or does it? Am I an idiot? All I can find is a form where I submit a request, which I have done about six times over the last two weeks and no one replies.
Have you ever gone through this with Kryptonite?
Have you ever gone through this with Kryptonite?
#2
Clark W. Griswold
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No unfortunately not, I use ABUS these days, however they should respond at some point
You might try to pick up the telephone and call them that sometimes works better for some folks:Toll Free (US & Canada only): 1-800-SAY-LOCK (729-5625)
Phone: 1-781-828-6655
Monday - Friday from 8:30 AM to 4:30 PM Eastern Time.
You might try to pick up the telephone and call them that sometimes works better for some folks:Toll Free (US & Canada only): 1-800-SAY-LOCK (729-5625)
Phone: 1-781-828-6655
Monday - Friday from 8:30 AM to 4:30 PM Eastern Time.
#3
Full Member
I registered my locks with Kryptonite more than 5 years ago and now I lost the key. So I figured I could go to the website and log into my account and locate my lock, and then order keys. But that's not how it works. Or does it? Am I an idiot? All I can find is a form where I submit a request, which I have done about six times over the last two weeks and no one replies.
Have you ever gone through this with Kryptonite?
Have you ever gone through this with Kryptonite?
The person at K seems to be a hard worker and concerned. They just seem to be having supply problems. I think there is a way you can communicate on line to them. Not sure but I may have found a number on their website. Eventually a did get to a live person and per above, got my keys.
#4
Senior Member
Thread Starter
yes, I just got some new keys. Communication is not great. I waited a long time following my first online order and wrote again. Eventually, I received 2 keys and they were the wrong ones. After providing that information, It led to a conversation about their broken key machine and the slow delivery of the new machine from Italy. Some time later, much longer than expected, my second set of keys arrived and they worked.
The person at K seems to be a hard worker and concerned. They just seem to be having supply problems. I think there is a way you can communicate on line to them. Not sure but I may have found a number on their website. Eventually a did get to a live person and per above, got my keys.
The person at K seems to be a hard worker and concerned. They just seem to be having supply problems. I think there is a way you can communicate on line to them. Not sure but I may have found a number on their website. Eventually a did get to a live person and per above, got my keys.
#5
Clark W. Griswold
Join Date: Mar 2014
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Thanks for this info. It's very helpful. Everyone is so busy these days, and this answer gave me the motivation to just buy a new lock. If I ever get keys for the old one, I will just have a spare lock around. I think I've had this lock for ten years; it's been a good run.