Help me diagnose sound coming from new 12 speed Ultegra
#1
Help me diagnose sound coming from new 12 speed Ultegra
Happens in 5th cog only. Constant clicking. Bike shop has no clue everything is brand new and has been checked and adjusted. I’ll upload video onto YouTube and share link.
Last edited by The_hump_; 08-03-22 at 07:36 PM.
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bad chain?
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Mine does the same ..... Posted Here
2022 Cervelo R5 delivered with Ultegra 12sp Di2 52/36 & 11-30 Ultegra Cassette
Even before I rode it, changed it to 50/34 & 11-34 Ultegra Cassette
Rear cog #5 (21Tooth) clicks in both big & little ring. It is the only cog that does it.
Asked Shimano for a Cross ship (covered by my visa) but all I could get was an RMA.
Not a great offering for a Cassette I'm using.
So I purchased a Dura-Ace 12sp 11-34 ....... drum roll please ...... It clicks on the same cog, but a little more quiet.
I'm open to suggestions that don't begin with "SRAM". 8-)
Barry
2022 Cervelo R5 delivered with Ultegra 12sp Di2 52/36 & 11-30 Ultegra Cassette
Even before I rode it, changed it to 50/34 & 11-34 Ultegra Cassette
Rear cog #5 (21Tooth) clicks in both big & little ring. It is the only cog that does it.
Asked Shimano for a Cross ship (covered by my visa) but all I could get was an RMA.
Not a great offering for a Cassette I'm using.
So I purchased a Dura-Ace 12sp 11-34 ....... drum roll please ...... It clicks on the same cog, but a little more quiet.
I'm open to suggestions that don't begin with "SRAM". 8-)
Barry
Last edited by Barry2; 07-30-22 at 05:49 PM.
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If it is only a suggestion… shift to the 21t and see if you can use the barrel adjuster to dial it out. If you can and it clicks against the 24t check to see how much tolerance you have going towards the 19t, or vice versa.
From exploded views of a Shimano 12 speed cassettes I think the 5th position cog is an individual cog (not spidered). If it is, you can measure the spacers and flip them or replace one with a slightly wider one. You should take a corresponding amount off the spacer on the other side to keep the index consistent with cogs 6-12.
I can’t say it will fix it, especially 12 speed spacing, but I’ve done this every now and then with an 8/9 speed and a renegade spacer.
John
From exploded views of a Shimano 12 speed cassettes I think the 5th position cog is an individual cog (not spidered). If it is, you can measure the spacers and flip them or replace one with a slightly wider one. You should take a corresponding amount off the spacer on the other side to keep the index consistent with cogs 6-12.
I can’t say it will fix it, especially 12 speed spacing, but I’ve done this every now and then with an 8/9 speed and a renegade spacer.
John
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Ticky tick tick tick!
So I've previously ridden along in Cog5 (21T) with E-Tube App in my other hand, making RD adjustments as I bike along.
Between touching cog 4 and touching cog 6 there is no point where cog 5 does not tick twice per revolution.
Regarding spacers, bear in mind this is now TWO bikes and THREE Cassettes, Two Ultegra and a Dura-Ace.
Barry
Last edited by Barry2; 08-24-22 at 10:52 AM.
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Questions
The_hump_ ,
1. What bike are you having issues with ?
2. Mechanical or Di2 ?
3. Does yours tick twice per wheel revolution like mine ?
Thanks
Barry
1. What bike are you having issues with ?
2. Mechanical or Di2 ?
3. Does yours tick twice per wheel revolution like mine ?
Thanks
Barry
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Mine seems to be missing the barrel adjusted.
So I've previously ridden along in Cog5 (21T) with E-Tube App in my other hand, making RD adjustments as I bike along.
Between touching cog 4 and touching cog 6 there is no point where cog 5 does not tick twice per revolution.
Regarding spacers, bear in mind this is now TWO bikes and THREE Cassettes, Two Ultegra and a Dura-Ace.
Barry
So I've previously ridden along in Cog5 (21T) with E-Tube App in my other hand, making RD adjustments as I bike along.
Between touching cog 4 and touching cog 6 there is no point where cog 5 does not tick twice per revolution.
Regarding spacers, bear in mind this is now TWO bikes and THREE Cassettes, Two Ultegra and a Dura-Ace.
Barry
Obviously there is an RD issue or a cassette spacing issue, either by design or bad luck.
John
#9
Di2 is the only option for Ultegra 12 speed, I think.
I'm guessing it is a firmware problem.
I'm guessing it is a firmware problem.
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John,
I don't believe it to be spacing. There are many RD steps between touching cogs 4 & 6 so getting the RD into the middle for cog 5 is very easy.
If I turn the pedals manually and very slowly, I can see the chain hang on what appears to the the tooth profile and it does it twice per revolution.
I can mark the teeth with a pen, hold the cassette and rotate the wheel to any point and it's still the same teeth that hang the chain.
By rotating the wheel I prove it's not axle related.
I can use any piece of the chain and the teeth that have the issue remain the same, this proves it's not a bad spot on the chain.
I changed cassette to Dura-Ace and same issue, this proves I didn't get a bad Ultegra cassette.
Still Stumped
Barry
I don't believe it to be spacing. There are many RD steps between touching cogs 4 & 6 so getting the RD into the middle for cog 5 is very easy.
If I turn the pedals manually and very slowly, I can see the chain hang on what appears to the the tooth profile and it does it twice per revolution.
I can mark the teeth with a pen, hold the cassette and rotate the wheel to any point and it's still the same teeth that hang the chain.
By rotating the wheel I prove it's not axle related.
I can use any piece of the chain and the teeth that have the issue remain the same, this proves it's not a bad spot on the chain.
I changed cassette to Dura-Ace and same issue, this proves I didn't get a bad Ultegra cassette.
Still Stumped
Barry
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I know my suggestions are low tech, but if you have identified a profile at one place on a cog, I might be inclined to “very” slightly file that spot. There are very small thin files available. Or continue to live with it.
John
John
#12
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John,
...
If I turn the pedals manually and very slowly, I can see the chain hang on what appears to the the tooth profile and it does it twice per revolution.
I can mark the teeth with a pen, hold the cassette and rotate the wheel to any point and it's still the same teeth that hang the chain.
By rotating the wheel I prove it's not axle related.
I can use any piece of the chain and the teeth that have the issue remain the same, this proves it's not a bad spot on the chain.
I changed cassette to Dura-Ace and same issue, this proves I didn't get a bad Ultegra cassette.
Still Stumped
Barry
...
If I turn the pedals manually and very slowly, I can see the chain hang on what appears to the the tooth profile and it does it twice per revolution.
I can mark the teeth with a pen, hold the cassette and rotate the wheel to any point and it's still the same teeth that hang the chain.
By rotating the wheel I prove it's not axle related.
I can use any piece of the chain and the teeth that have the issue remain the same, this proves it's not a bad spot on the chain.
I changed cassette to Dura-Ace and same issue, this proves I didn't get a bad Ultegra cassette.
Still Stumped
Barry
The OP mentioned 5th cog, but not sure if that is also a 21T on their cassette. Perhaps, the die used to cut or stamp the 21T is amiss. I realize this happened on both Ultegra and Dura Ace cogs, but perhaps the same die is used? I'm just speculating it could be a manufacturing process error.
I know the OP said not to mention the other brand S, but for the sake of science trying a SRAM cassette would be a good data point. And since cassettes are wear items, you can keep it for future use.
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My 11sp Ultegra Di2 sports a SRAM 11-36 and it’s great!
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I have the 12 speed 11-34 DA cassette (same one you switched to, I believe?) on 12 speed DA and there is no clicking in the 5th cog. Just listened very carefully for it on the stand before a ride and during a long quiet ride.
Perhaps there was a bad batch of these, and there are some shared elements or processes with the 12 speed ultegra parts?
Perhaps there was a bad batch of these, and there are some shared elements or processes with the 12 speed ultegra parts?
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12sp cassette click
OK, I broke down and made a video.
Enjoy
Barry
Note: Bike is upside down for ease of filming. (So being pedaled forwards)
Enjoy
Barry
Note: Bike is upside down for ease of filming. (So being pedaled forwards)
Last edited by Barry2; 04-20-24 at 05:30 PM. Reason: Add title
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looks like the cavity of that valley isn't the same to the rest of the others for that cog. I bet a slightly more worn chain on that particular cog would not experience the pop when it rotates to that specific area.... although, it might not play well with the majority of the remaining valleys.
Wonder if the OEM will issue a TSB to ever so slightly file that one valley or waste a whole cassette by replacing it with another defective cassette.....
Wonder if the OEM will issue a TSB to ever so slightly file that one valley or waste a whole cassette by replacing it with another defective cassette.....
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Great video. My 12 speed Ultegra does not have that issue.
But my Shimano 10 speed has always clicked twice on one middle cog and I'll use your info to see if it's from the same source, two badly cut valleys. It'll be a couple weeks before I get upstate to check this.
Is my issue also from a 21 tooth cog?..wondering if there was a bad stamper.
But my Shimano 10 speed has always clicked twice on one middle cog and I'll use your info to see if it's from the same source, two badly cut valleys. It'll be a couple weeks before I get upstate to check this.
Is my issue also from a 21 tooth cog?..wondering if there was a bad stamper.