Reflector Guy

I realize this is kind of a strange way to bump a thread, but I saw in one of his recent videos Cheez got rid of his Canyon bike.... By throwing it in the river! A friend told him to do so.

mflacche

It is based on the state you live in, not Canyon policy. If you pay sales tax in your state, you'll likely pay sales tax when you order from Canyon. In NJ, we pay 6.625% sales tax, and I had to pay that tax on both of my Canyon bikes.

Agreed.

mflacche

Did you catch the $599 sale for a Grand Canyon, last week?

mflacche

After a long wait, my CP0008 finally arrived… love the look and feel!

mflacche

I'm wondering if anyone could help me. I am in NJ, USA, and want to buy a new Canyon Roadlite CF 9 (preferably LTD). Here is a link for reference.

Canyon Roadlite CF 9 LTD

Believe it or not, Canyon will not sell the bike to me in the US. They sell this bike everywhere else in the world EXCEPT the United States. I talked to Canyon USA, Canyon Canada, and Canyon Germany, and they all tell me the same thing... NO.

Does anyone have a suggestion of how I could feasibly buy this bike? I don't want something different... I truly believe this is the bike for me. If you think you see something similar in another brand, let me know, but then I'll tell you why I like the Canyon better. The only thing I don't like about the Canyon is how their management is not willing to cut red tape to sell bikes.

Thanks in advance for any helpful suggestions or information!

PeteHski

They clearly don’t sell enough of these in the US for Canyon US to consider stocking them. I see only a couple of very low end spec versions on the US site. If Canyon are not prepared to ship one from another country then your only option is if you have a trusted friend in another country who could buy it and ship it for you. But that will be expensive and you would probably get hit by import tax. Warranty would be hard too.

smd4

Am I really the first one?

PeteHski

But is it yours?

surak

I wouldn't bother because getting support and parts will be a headache at least as equal to the ordeal of buying the bike itself. But someone I rode with recently said there are services in Europe where you can order stuff such as Canyon bikes and have them shipped to the US. He was telling me this when talking about how some Canyons are significantly cheaper when bought in the EU. I imagine there must be something like that for Canada as well; I know there are services doing the reverse since many products are cheaper/more available in the US.

bruce19

https://www.canyon.com/en-us/road-bi...rahmenfarbe=GY

mflacche

Do you have any information about a European service that would do that? Canyon sells this bike in most countries around the world, except the US. So if you could lead me in the right direction, any European country would be great.

PeteHski

I think you are right about Canada. I once bought some skis online in the US and there was a service available to pick them up on the Canadian border. So I would imagine there is a similar service in the other direction. I don’t know the name of the service provider because a Canadian friend of mine arranged it. But he told me this was quite a well known thing. I did have to pay import duty, so bear that in mind too.

DowneasTTer

I don't follow this thread closely but I guess I should. I feel your pain about not getting any help from Canyon here or at the mothership in Germany. My wife and I simply love our Roadlites and couldn't think about not having them to ride on a daily basis. They currently have about 35K miles on them and still look great. A few scratches here and there however. The only thing replacements so far have been a few sets of tires and one set of brake pads. That said when we were looking for a similar ride but in a bike that could be exposed to the elements for long periods of time (as during our RV travels) we stumbled upon the Litespeed CHEROHALA CITY. They are handmade here in the USA and will work with you to create a special bike that only you have. After two seasons of RV travels over 15K miles of travel on the back of our motorhome and about 7K miles of trail riding that appear still as new. And in fact get more comments than our Roadlites. Take a look at the thread I have about them here https://www.bikeforums.net/hybrid-bi...wneastter.html

mflacche

I appreciate your advice and pics. I know the Litespeed is a nice USA-made titanium bike, but it just doesn't do it for my like the Canyon Roadlite CF 9 LTD. There are at least a half a dozen features on the Roadlite CF 9 LTD that I'm not seeing on the Litespeed bikes (or any other brands for that matter), let alone the price difference.

I can get a Canadian company to buy the Canyon for me and forward it to me, but it looks like it would cost an additional $1000 USD.

At this point I'm actually fine not buying anything. If Canyon never offers anything like the Roadlite I want in the US, then I just won't buy a bike. I have 3 bikes already; I'll just ride one of them.

mflacche

I made the risky move of having a Canadian friend buy the Canyon Roadlite I want so badly. Once he receives it, he will then ship it to me in the US. If the bike makes it to me in new condition, it will be a miracle!

Currently the bike is in Canada. My friend tried to ship it to me, but it was rejected by UPS and sent back to him, because the shipping label was touching the battery warning label by about 1/4". We are considering removing the battery and the battery label, and shipping the battery to me separately.

mflacche

My Roadlite CF 9 LTD is supposed to arrive tomorrow... I'll let you know if it shows up in new condition!

mflacche

Do you know if the current 2023/2024 Roadlite CF 9 LTD was ever offered in the US? Canyon told me it was not. Maybe an earlier year CF 9 was available in the US?

mflacche

It wasn't meant to be. My Roadlite CF 9 LTD showed up today, damaged badly. They did not assemble the front end correctly for transport, so the fork and frame banged together throughout the entire shipment, causing damage to the frame and fork. I'm going to contact Canyon tomorrow to see if they will send out another bike, but I doubt they will... I will have to go through the lengthy return process and likely not get a replacement. When the cockpit is removed from the steerer tube, they generally put a hard cardboard tube in place of the cockpit neck. They put nothing, so that inch and a half of play is what caused all of the damage. Shame on Canyon for not caring about their work.

PeteHski

I wonder if airport security opened the box and took the bike out for a security check. I would be surprised if Canyon packed it incorrectly with their business model, but then it only takes one mistake.

mflacche

I will send them pics of what I received, but it’s definitely missing the cardboard spacer that allows the front end to be held together correctly during transport. That mistake has cost me big time.

PeteHski

Ouch, that is a big hit. If I understand correctly, your friend in Canada bought the bike and then shipped it to you in the US. In which case I can't see how Canyon are going to help. Or is your friend going to send them the damage photos and claim that's how it arrived in Canada?

mflacche

"Can't see" or won't see. Of course Canyon is going to make good on their error. They are offering me 3 different resolutions, but I'm still getting more details about each option... frame/fork replacement, return for refund, or full bike replacement. I'm leaning towards the frame/fork replacement, because I have a good mobile repairman near me who would do a nice job of rebuilding the bike on the new frame/fork.

PeteHski

I am just surprised that Canyon are supporting you given the way you bought the bike. But sounds like a reasonable solution.

mflacche

[QUOTE=PeteHski;23295412]I am just surprised that Canyon are supporting you given the way you bought the bike. But sounds like a reasonable solution.[/QUOTE

2 different Canyon employees actually suggested I buy the bike this way. One executive offered options of having the bike shipped to Canada, OR flying to Germany, staying at a hotel for a couple days, having the bike delivered to the hotel, then flying home with the bike. Either way, the bike would've taken on damage the way it was packaged. If they had the headset secured properly, I think the bike guard would've done it's job completely... but too late for that now.

mflacche

My replacement frame is on the way. I love the Reynolds wheels that came with the bike, but they are 650b which is a shame. I know 650b wheels are preferred by some mountain bikers, but virtually no one prefers them for exclusive road use. I did the real-world comparison calculations between the DT Swiss P1800 Spline 700c wheels on my Ultimate and the Reynolds AR41 650b wheels that came on my Roadlite. Assuming it takes the same power to make both wheels complete a revolution, every 4 rotations of the 700c wheel will gain over 1 foot of distance over the 650b wheel. I bought the Roadlite to fly on the road. I also have plenty of room to fit the 700c wheels on the bike. The larger wheels will only raise my standover height by about 13mm. With all of that considered, I ordered a set of 700c wheels, and will sell the Reynolds wheels after my bike is rebuilt and performing well.