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Dahon gripe - hinge part on order for over 2 weeks

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Dahon gripe - hinge part on order for over 2 weeks

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Old 10-31-08, 12:05 PM
  #26  
jur
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Yep, I assumed the guarantee issue had to be handled by the original selling LBS.
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Old 11-01-08, 11:21 AM
  #27  
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Posts like this makes me glad I ordered a Downtube instead.
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Old 11-01-08, 11:38 AM
  #28  
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As sense of proportion is always handy.

I'm sure that if Downtube was selling as many bikes as Dahon we'd see just as many problems.
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Old 11-01-08, 11:56 AM
  #29  
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Originally Posted by datako
As sense of proportion is always handy.

I'm sure that if Downtube was selling as many bikes as Dahon we'd see just as many problems.
That is pure BS. If a company has an issue with quality control it will show up no matter how few or many products they make. It is all in how they run the company and where they chose to put their money.

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Old 11-01-08, 02:53 PM
  #30  
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Originally Posted by wahoonc
That is pure BS. If a company has an issue with quality control it will show up no matter how few or many products they make. It is all in how they run the company and where they chose to put their money.
No it's not, it's simple mathematics.

Edit - I'm talking about the proportional quantity of adverse publicity.
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Old 11-05-08, 07:42 AM
  #31  
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The part arrived in the mail, and I can't figure out how to install it! Does anyone have a picture of the hinge joint assembled?
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Old 11-05-08, 08:26 AM
  #32  
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Why doesn't the LBS you bought it from fit it?
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Old 11-05-08, 08:46 AM
  #33  
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Originally Posted by joose
Why doesn't the LBS you bought it from fit it?
I didn't get it from a shop. Dahon sent it to me directly.
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Old 11-05-08, 08:57 AM
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Not the part, the bike. Did you buy that from a LBS or was that direct from Dahon?
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Old 11-05-08, 09:10 AM
  #35  
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Originally Posted by joose
Not the part, the bike. Did you buy that from a LBS or was that direct from Dahon?
I bought the bike from the LBS. The problem is getting there; I don't drive, and if I can put this in myself, I'd prefer that.
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Old 11-05-08, 10:05 AM
  #36  
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Oh, fair enough. Hopefully somebody can help you on here.
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Old 11-05-08, 10:12 AM
  #37  
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Originally Posted by neilfein
The part arrived in the mail, and I can't figure out how to install it! Does anyone have a picture of the hinge joint assembled?
Do you have pictures of what's broken on yours?
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Old 11-05-08, 10:26 AM
  #38  
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Originally Posted by BruceMetras
Do you have pictures of what's broken on yours?
They're pretty blurry, but yes:





Dahon sent me a packet with parts for the entire hinge joint assembly.
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Old 11-05-08, 02:29 PM
  #39  
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Well, I've only looked at them in the store, but the big metal plate goes on the side without the hinge pivot, and is connected to the lever via a threaded rod that goes through that silver metal metal loop on the right side of the hinge in your picture. The threaded rod must attach somehow to the silver thing on the left side of the hinge in your picture. There is a nut (or something similar, it has flats for a wrench to adjust the tightness of the clamp) on the rod that as I recall goes on the side closest to the big metal plate, and the whole rod has lots of blue locktite on in.
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Old 11-05-08, 03:29 PM
  #40  
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Originally Posted by Lalato
You think that's bad. I ordered a hinge part for my Giant Halfway a few months ago and I still haven't seen it.
I bought a pre-owned tikit direct from Bike Friday, and it came with some frame issues and a broken braze-on. Bike Friday had me return the bike, on their dime, and gave me a brand-new tikit right off the factory line, with choice of color, and threw in a front rack. All within about two weeks. I could keep the original bike (which was rideable) until the new one arrived.

Bike Friday has also been very fast (one or two days) in sending little parts here and there.

Last edited by feijai; 11-05-08 at 03:42 PM.
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Old 11-05-08, 03:46 PM
  #41  
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I bought a pre-owned tikit direct from Bike Friday, and it came with some frame issues and a broken braze-on. Bike Friday had me return the bike, on their dime, and gave me a brand-new tikit right off the factory line, with choice of color, and threw in a front rack. All within about two weeks. I could keep the original bike (which was rideable) until the new one arrived.

Bike Friday has also been very fast (one or two days) in sending little parts here and there.

Now that is brilliant!!! That goes beyond good service! Do they sell in the UK?..

..Yes they do

https://www.foldingbikes.co.uk/bikefriday.htm

Prices a bit hefty though, still, worth a punt if they come up on ebay.

Last edited by joose; 11-05-08 at 03:51 PM.
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Old 11-05-08, 03:59 PM
  #42  
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I think BF's ideal response is because of a smallish customer base - they can actually interface with the few that require attention. Dahon with their zillions of bikes can't - it's simply not feasible. That said, more dealers holding spares would be a good thing.
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