Where can I get a Shimano cleat fixing nut?
08-19-11, 10:10 AM
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Where can I get a Shimano cleat fixing nut?
I called Shimano and they said they had them but don't sell to the public and I tried my local LBS but they weren't very helpful. Is there a place online where you can order Shimano parts by part number?
Part:
SPD-SL Cleat Fixing Nut
#: Y-4YN 01000
Part:
SPD-SL Cleat Fixing Nut
#: Y-4YN 01000
08-19-11, 10:14 AM
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08-19-11, 11:24 AM
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08-19-11, 12:18 PM
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Is what you're looking for item #15 in this schematic?
https://www.docstoc.com/docs/76932822/CLEAT-SET-for-Road
https://www.docstoc.com/docs/76932822/CLEAT-SET-for-Road
08-20-11, 01:29 AM
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Pay attention to the length of the bolt you need. Shimano offers 10mm and 13.5mm versions.
08-20-11, 07:38 AM
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Is what you're looking for item #15 in this schematic?
https://www.docstoc.com/docs/76932822/CLEAT-SET-for-Road
https://www.docstoc.com/docs/76932822/CLEAT-SET-for-Road
08-20-11, 07:39 AM
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08-20-11, 08:12 AM
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I tried searching for an online source for that for you and had no luck. I'd print that PDF and take it to either another bike shop or go back to that one and stand on the manager's/owner's desk until they pay attention to you. Failing that contact Shimano again and tell them your problem finding that piece and see if they can suggest a source.
This is just an example of really poor customer service on Shimano's part as I see it. I can name at least three other companies in the cycling business I've dealt with that would immediately shipped out that piece at no charge. Those companies have won my firm loyalty for no great cost. Those companies are Giro, Blackburn and Topeak. Given a choice I'll buy one of their products over a competitor and recommend them to anyone seeking advice.
This is just an example of really poor customer service on Shimano's part as I see it. I can name at least three other companies in the cycling business I've dealt with that would immediately shipped out that piece at no charge. Those companies have won my firm loyalty for no great cost. Those companies are Giro, Blackburn and Topeak. Given a choice I'll buy one of their products over a competitor and recommend them to anyone seeking advice.
08-20-11, 08:14 AM
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08-20-11, 09:16 AM
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Ask one of your group ride buddies for one. I'm sure people have spares lying around.
08-20-11, 09:54 AM
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I lost one too and went to my LBS hoping to buy a replacement, ended up getting a free hook up from the parts/service guy. Do you have a store nearby? Give them a try first.
08-20-11, 09:56 AM
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Try another LBS.... One that's more helpful.
