My 2006 Trek Madone Frame Warranty Was Declined - Given a 20% Discount - Any Advise?
04-21-23, 02:52 AM
#26
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Is a 17 year-old frame with a chip on the BB paint a valid warranty claim?
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04-21-23, 04:29 AM
#27
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"Is a 17 year-old frame with a chip on the BB paint a valid warranty claim?"
Agreed. Seems a bit ridiculous, no? Carbon is not anywhere near as fragile as people on this forum make it out to be. The dealer looked at it and assessed there was no issue with the frame. Trek sees the opportunity to sell a frame thus offered a 20% discount. Its a win for all involved. The OP gets a new frame and Trek sells it to him.
Likely the OP will sell the old frame to someone else and that person will be riding it with chips in the paint. The whole thing is a pointless circle. Just ride the bike and stop the worrying.
Agreed. Seems a bit ridiculous, no? Carbon is not anywhere near as fragile as people on this forum make it out to be. The dealer looked at it and assessed there was no issue with the frame. Trek sees the opportunity to sell a frame thus offered a 20% discount. Its a win for all involved. The OP gets a new frame and Trek sells it to him.
Likely the OP will sell the old frame to someone else and that person will be riding it with chips in the paint. The whole thing is a pointless circle. Just ride the bike and stop the worrying.
04-21-23, 04:53 AM
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The frame on my 2005 Toyota broke the other day
I called Toyota
They laughed and told me call Greg
I called Toyota
They laughed and told me call Greg
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04-21-23, 06:06 AM
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I spoke with a Trek representative today. He said the closest match to my frame would be an Emonda SL, SLR or ALR series. I can purchase the frame by itself or as a complete bike. The cost for the SL frame would be $1759 with the 20% discount. The cost for the SLR frame would be $3,359 with discount. I didn't ask about the ALR series. The difference between the two frames are the quality of the construction and the SLR is about one pound lighter than the SL model. So, close to double the cost between the SLR and the SL. The agent told me that the expiration for discount is many months or more, as long as I inform the dealer where I filed the claim. They offer both rim or disc brake models.
My 'Zwift bike' (semi permanently mounted on my direct drive smart trainer) is an ICAN frameset with Ultegra Di2. I finally sold the carbon wheelset and put on an alloy front. I could take it off the trainer, drop in the rear wheel, and ride it again if I wanted to.
04-21-23, 06:59 AM
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If a paint chip in carbon would worry me enough to spend $3K on a new frame, I wouldn't ride carbon frames. Wait a minute it does, and I don't.
04-21-23, 07:06 AM
#32
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If I tried to file warranty claims on all of my bikes with paint chips…we’ll, that’d be all of my bikes.
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04-21-23, 07:16 AM
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Don't discount the ALR, it is a very smooth riding frame. I was looking at the Emonda SL back in 2015 and once I took a ride on the ALR, which was a new model that year, it had the same shape and geometry as the carbon Emonda's and I could not justify the cost of the SL model any longer as the ride was that good. I still have the bike and recently updated to Force eTap AXS. The cost of the SLR versus the SL is not worth it for a one pound savings in my view.
Any issues with the pressed bb? Do direct mount brakes improve stopping with carbon wheels? I just need brakes and bb. Then find a 58 or 56 frame.
04-21-23, 07:38 AM
#34
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I’m thinking about an ALR frame for my Madone 5.0 parts and Aeoles 5 rim brake wheels. The old 1000C frame I got off eBay just does not do the parts justice. It does have rack mounts so at the least it will get aluminum wheels and some old 105 parts in the bin.
Any issues with the pressed bb? Do direct mount brakes improve stopping with carbon wheels? I just need brakes and bb. Then find a 58 or 56 frame.
Any issues with the pressed bb? Do direct mount brakes improve stopping with carbon wheels? I just need brakes and bb. Then find a 58 or 56 frame.
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04-21-23, 08:35 AM
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Valid comment if Toyota advertised a lifetime frame warranty. In Trek's defense however, chipped paint should not warrant a frame replacement. I would however get a second opinion to insure it wasn't structural.
If a paint chip in carbon would worry me enough to spend $3K on a new frame, I wouldn't ride carbon frames. Wait a minute it does, and I don't.
If a paint chip in carbon would worry me enough to spend $3K on a new frame, I wouldn't ride carbon frames. Wait a minute it does, and I don't.
Just my opinion but asking for a warranty under the circumstances is how do you say it, ballsy? Even if there was a structural crack. He should strip it and buy a china bike.
04-21-23, 10:36 AM
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04-21-23, 10:43 AM
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04-21-23, 01:47 PM
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04-21-23, 01:53 PM
#40
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I have had no issues with the PF BB. In fact the original BB lasted almost 7 years. When I upgraded to AXS, I put a BBInfinite BB in. I am using normal Shimano Ultegra brakes with some Black Prince pads on my Aeolus Pro 5 wheels and they have performed flawlessly. I recently added a Ritchey WCS Carbon Streem handlebars , really love the flat tops...
The newer Elmonda ALR frames are direct mount brakes. May give a little leverage. I too have standard Ultgra brakes. Well no ton the 1000C. The Black Prince pads do work well but I got spoiled by disc brakes. You picture is pushing me over the edge. There are some 58cm frames around I just have drive a couple of hours.
My Fule EX 8 Gen 5 has pressed BB. The only time I get creaks is from the suspension pivots. A little lube and retorque has fixed it.
04-21-23, 02:10 PM
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The newer Elmonda ALR frames are direct mount brakes. May give a little leverage. I too have standard Ultgra brakes. Well no ton the 1000C. The Black Prince pads do work well but I got spoiled by disc brakes. You picture is pushing me over the edge. There are some 58cm frames around I just have drive a couple of hours.
My Fule EX 8 Gen 5 has pressed BB. The only time I get creaks is from the suspension pivots. A little lube and retorque has fixed it.
My Fule EX 8 Gen 5 has pressed BB. The only time I get creaks is from the suspension pivots. A little lube and retorque has fixed it.
04-21-23, 03:33 PM
#42
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In case you folks are wondering, the following photo shows the suspect chip.
Edit: Since I'm new to these forums, I couldn't post any photos till I posted responses and such to this forum.
It's difficult to see if there's underlying problems, but there are signs of hairline cracks in the paint in the surrounding area (that doesn't show up in this photo).
04-21-23, 04:02 PM
#43
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I was able to confirm the warranty claim was submitted by calling Trek.
In case you folks are wondering, the following photo shows the suspect chip.
Edit: Since I'm new to these forums, I couldn't post any photos till I posted responses and such to this forum.
It's difficult to see if there's underlying problems, but there are signs of hairline cracks in the paint in the surrounding area (that doesn't show up in this photo).
In case you folks are wondering, the following photo shows the suspect chip.
Edit: Since I'm new to these forums, I couldn't post any photos till I posted responses and such to this forum.
It's difficult to see if there's underlying problems, but there are signs of hairline cracks in the paint in the surrounding area (that doesn't show up in this photo).
Is it that lighter colored area right around the BB? Sort of looks like when you drop your chain and it jammed in between the chain rings and the frame and just chipped some paint. Is there a gap between the BB shell and the frame?
04-21-23, 04:05 PM
#44
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That looks like chain rub from a dropped chain. Not a simple chip. I'm not sure why some people come up with that kind of damage, and others don't.
I wouldn't expect that it would be a warranty issue.
The question is how deep it is.
People have mentioned Ruckus Composites in Portland. Another company that does carbon repair is Calfee, somewhere down in California.
https://calfeedesign.com/
I wouldn't expect that it would be a warranty issue.
The question is how deep it is.
People have mentioned Ruckus Composites in Portland. Another company that does carbon repair is Calfee, somewhere down in California.
https://calfeedesign.com/
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04-21-23, 04:10 PM
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Am I oriented wrong? Is that the right side or left side? Chainstays up in the photo?
In that case, not the chain rubbing. Something else rubbing?
04-21-23, 04:22 PM
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Oh you know, I think you are correct.
04-21-23, 04:37 PM
#47
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It is an awkward oriented photo. I had to put the bike on a work stand, rotate it, and take a photo of the underside. This photo was taken on the non-drive side. The worst of the chipping shown is next to the left chainstay.
There is no gap or play between the frame and the bottom bracket shell. Although the bottom bracket shell is more visible now.
CliffordK: Thanks for the link. I'll take a look when I get a chance.
There is no gap or play between the frame and the bottom bracket shell. Although the bottom bracket shell is more visible now.
CliffordK: Thanks for the link. I'll take a look when I get a chance.
04-21-23, 04:58 PM
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ok, thanks for the confirmation. Just based on the pic and if there is no gap and no cracking or visible carbon damage, I am leaning to the frame is probably ok. Did you have anything on the crank arm, like a magnet, or a zip tie? Again, down at the BB, could have been just a random rock hit that happened a long time ago and over time, the paint just chipped and as you cleaned it or washed it, little segments just came off, until it got really noticeable. I have a small nick on the underside of my BB Shell of my ALR, but I put a little clear nail polish on it several years ago to seal it and it has not gotten any worse.
04-21-23, 08:20 PM
#49
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ok, thanks for the confirmation. Just based on the pic and if there is no gap and no cracking or visible carbon damage, I am leaning to the frame is probably ok. Did you have anything on the crank arm, like a magnet, or a zip tie? Again, down at the BB, could have been just a random rock hit that happened a long time ago and over time, the paint just chipped and as you cleaned it or washed it, little segments just came off, until it got really noticeable. I have a small nick on the underside of my BB Shell of my ALR, but I put a little clear nail polish on it several years ago to seal it and it has not gotten any worse.
04-21-23, 08:41 PM
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That's in a pretty hidden area, I would look into just covering the area with some model paint that would match the color which should be pretty easy as it is black and then a coat or two of nail polish. Should keep the moisture out and you should be ok.