Ortlieb Pannier Sale
#1
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Ortlieb Pannier Sale
FYI
REI sale starts 11/16 with 25% off Ortlieb panniers and bags.
REI sale starts 11/16 with 25% off Ortlieb panniers and bags.
Last edited by Doug64; 11-10-12 at 08:05 PM.
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The only sales that I have seen REI do as in-store only are the scratch-and-dent/garage sales for obvious reasons. Everything else I have seen is always in-store and online.
#5
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Thank you for posting this. I just bought two sets of Backroller Classics. A yellow set for my husband and a blue set for myself. 25% off made them $127.49 a set. The sale price is good online, and I got free shipping. Great deal! Merry christmas to me.
#7
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although you could probably return it given the situation, I suspect they are good for things like that (REI I mean)
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Any idea how long this sale is for? I think I've convinced myself to get the panniers but still deciding and I have to pick a color.
#12
evanscycles.com (London, UK) has Backroller Classic panniers for as low as 111USD per pair including delivery to CONUS.
I bought mine from them earlier this year when the currency exchange rate was better, got them for $105 ea. Took only 2 days to get them to my front door once they sorted out their blunder that initially delayed shipping ~10 days.
Note that Evans inexplicably lists black and red colors separately from the other colors as a different item, though at the same price.
Evans also sells the Backroller City pannier (red only), which is an economical clone of the Backroller Classic, for as low as 79USD shipped CONUS. The only reason I didn't buy these instead is that I wanted yellow for the (perceived) safety advantage of brighter yellow.
https://www.evanscycles.com/categorie...ags/f/ortlieb#
https://www.evanscycles.com/products/...-city-ec028596
https://www.evanscycles.com/pages/vou...omotions#CPA20
I bought mine from them earlier this year when the currency exchange rate was better, got them for $105 ea. Took only 2 days to get them to my front door once they sorted out their blunder that initially delayed shipping ~10 days.
Note that Evans inexplicably lists black and red colors separately from the other colors as a different item, though at the same price.
Evans also sells the Backroller City pannier (red only), which is an economical clone of the Backroller Classic, for as low as 79USD shipped CONUS. The only reason I didn't buy these instead is that I wanted yellow for the (perceived) safety advantage of brighter yellow.
https://www.evanscycles.com/categorie...ags/f/ortlieb#
https://www.evanscycles.com/products/...-city-ec028596
https://www.evanscycles.com/pages/vou...omotions#CPA20
#13
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A warning on REI:
I bought Ortlieb backrollers from them last June when they were on sale for the same 25% off. They have a "guarantee" on their site, so when one of the four clips worked it's way loose and I lost the mounting screw somewhere on the side of the road in NH, I wasn't concerned. When I actually called to have them replaced/repaired, Customer Service gave me Ortlieb's 800 number and said "Good luck."
The REI Guarantee sucks. I wish Zappos.com had more bike gear, their customer service is damn near legendary and I buy everything- EVERYTHING -else there. Never had a problem.
Luckily, Ortlieb mailed me out replacement parts, no questions asked.
I bought Ortlieb backrollers from them last June when they were on sale for the same 25% off. They have a "guarantee" on their site, so when one of the four clips worked it's way loose and I lost the mounting screw somewhere on the side of the road in NH, I wasn't concerned. When I actually called to have them replaced/repaired, Customer Service gave me Ortlieb's 800 number and said "Good luck."
The REI Guarantee sucks. I wish Zappos.com had more bike gear, their customer service is damn near legendary and I buy everything- EVERYTHING -else there. Never had a problem.
Luckily, Ortlieb mailed me out replacement parts, no questions asked.
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A warning on REI:
I bought Ortlieb backrollers from them last June when they were on sale for the same 25% off. They have a "guarantee" on their site, so when one of the four clips worked it's way loose and I lost the mounting screw somewhere on the side of the road in NH, I wasn't concerned. When I actually called to have them replaced/repaired, Customer Service gave me Ortlieb's 800 number and said "Good luck."
The REI Guarantee sucks. I wish Zappos.com had more bike gear, their customer service is damn near legendary and I buy everything- EVERYTHING -else there. Never had a problem.
Luckily, Ortlieb mailed me out replacement parts, no questions asked.
I bought Ortlieb backrollers from them last June when they were on sale for the same 25% off. They have a "guarantee" on their site, so when one of the four clips worked it's way loose and I lost the mounting screw somewhere on the side of the road in NH, I wasn't concerned. When I actually called to have them replaced/repaired, Customer Service gave me Ortlieb's 800 number and said "Good luck."
The REI Guarantee sucks. I wish Zappos.com had more bike gear, their customer service is damn near legendary and I buy everything- EVERYTHING -else there. Never had a problem.
Luckily, Ortlieb mailed me out replacement parts, no questions asked.
I have noticed that the Ortlieb mounting bracket bolts need to be tightened periodically, same with cleat bolts in bike shoes.
#16
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And the bolts that secure racks. All three of these lessons were learned on my August tour, which was my first. One of us lost a rack screw, my buddy using the Ortliebs lost that mount, and all 3 of us learned a thing or two about bike maintenance. Especially replacing tires... my rear tire is still on backwards!
#17
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And the bolts that secure racks. All three of these lessons were learned on my August tour, which was my first. One of us lost a rack screw, my buddy using the Ortliebs lost that mount, and all 3 of us learned a thing or two about bike maintenance. Especially replacing tires... my rear tire is still on backwards!
Especially with more weight and resulting forces on racks, on a trip (or even just commuting with bags over rough roads) it certainly avoids problems by periodically checking stuff so that it doesnt become a bigger problem.
as you say, live and learn. Thats life.
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And the bolts that secure racks. All three of these lessons were learned on my August tour, which was my first. One of us lost a rack screw, my buddy using the Ortliebs lost that mount, and all 3 of us learned a thing or two about bike maintenance. Especially replacing tires... my rear tire is still on backwards!
#21
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Thread Starter
mdilthey
A warning on REI:
I bought Ortlieb backrollers from them last June when they were on sale for the same 25% off. They have a "guarantee" on their site, so when one of the four clips worked it's way loose and I lost the mounting screw somewhere on the side of the road in NH, I wasn't concerned. When I actually called to have them replaced/repaired, Customer Service gave me Ortlieb's 800 number and said "Good luck.
A warning on REI:
I bought Ortlieb backrollers from them last June when they were on sale for the same 25% off. They have a "guarantee" on their site, so when one of the four clips worked it's way loose and I lost the mounting screw somewhere on the side of the road in NH, I wasn't concerned. When I actually called to have them replaced/repaired, Customer Service gave me Ortlieb's 800 number and said "Good luck.
I walked into our local REI with a broken tent pole, and walked out with a new replacement tent and$75. I broke a carbon fiber tent pole on my Sierra Designs Lightning tent. Sierra Designs had replaced the carbon fiber poles with aluminum poles since I purchased my tent. REI did not have any replacement poles, so they gave me a new tent. Because I bought my tent at full price when I purchased it, and it was on sale when I returned it they gave me a cash refund of $75! The tent was 5 years old and was used hard during that time.
It is hard to beat that kind of service!
#22
Senior Member
Doug, MEC here in Canada is pretty much the same with their customer service. I have shopped there for about 20 years or more and they've always been good. For a large company that can absorb cases like yours, in the long run it certainly is good for business. Treatment such as yours as certainly kept me going back to MEC, as well obviously as their good cost/value balance of a lot of things.
#23
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I don't know if a tent pole return in-store has much relevance to an Ortlieb repair over the phone, especially because the amazing customer service you got was such a corner case. Maybe REI has slacked off recently, but I was NOT pleased. I have recieved adequate customer service in the past, but companies like Zappos.com and EMS are consistently good.
I'll take consistently good over occasionally amazing and sometimes awful, I think.
I'll take consistently good over occasionally amazing and sometimes awful, I think.
#25