snookanglr

I often read about bad warranty experiences on forums so I thought I’d do a post about a very good warranty experience that I had. I bought a Cannondale Synapse Carbon 5 105 in August 2012 and a couple months later I had an accident that caused some damage in one of the rear drops. Basically, the derailleur hanger got torn away from the frame which caused some splintering of the carbon in that area. I brought it to the bike shop I bought it at (The Bike Route Fort Myers) and they said they’d talk to Cannondale. About a week later I got a message from Bike Route saying that Cannondale decided to replace my frame. Two weeks after that a new frame arrived for me and it wasn’t a Synapse Carbon 5 frame but a hi mod frame that Cannodale uses in their most expensive Dura Ace Synapse models. The replacement frame they gave me has a retail value of about four times as much as my original frame. To top it all off, I even like the color of the new frame better. To say I’m happy is an understatement. I assume that Cannondale gave me this frame not because it was their first choice but because they were out of the Carbon 5 frames but instead of making me wait or saying sorry we can’t help you, they did this. This wasn’t necessarily even an issue covered by warranty. If you look at a bike warranty, the manufacturers give themselves all sorts of outs. Basically, the only thing that’s covered is if you’re riding along and your top tube suddenly disintegrates. Cannondale not only covered my problem under the warranty but they did so quickly and they went above and beyond. Kudos to Cannondale. They just made a lifelong customer out of me. I’d also like to give a shout out to the Bike Route in Fort Myers, Florida. They handled everything for me and were my advocates throughout the process. The also gave me a new Dura Ace chain and did all the labor for free. Bill the owner is a quiet and reserved guy and that might give some people the wrong impression but the customer’s happiness is what’s most important to him and everyone else there. They’ve always treated me great and given me good advice. There’s a reason I’ve bought 3 bikes from them and I’ll continue to buy Cannondales there.

Mike F

bikerjp

I didn't get no hi-mod replacement...

seymour1910

How dare you make us read all that and not even post a pic of said frame

yamsyamsyams

exactly what i was thinking. pics or it didn't happen!

generalkdi

That makes me proud to own a cannondale bike.

Drag

Very cool.

qqy

Great to hear, but I wonder how a warranty would be handled on a pre-Doral CAAD frame.

snookanglr

I'll snap a pic seymour1910 but I gotta tell ya it's almost sad to see my 105 groupset on this frame. I think I need to upgrade to at least Ultegra.

tnvol123

Great story! Glad it worked out ok for you!

twentysomething

Glad to hear especially since I got a Synapse Carbon today........

Banzai

Cannondale took fantastic care of me when I had an issue with my Six13. Nothing but fantastic things to say about them.

snookanglr

Here's the proof.

echotraveler

Good to hear! Now... Im not sure i wanted to see that stem, my eyes are burning!!!!

bikerjp

What year? I don't recognize that color.

Will G

I'll throw in another plug for Cannondale for a SuperSix Hi-Mod replacement. Had a cosmetic crack in the paint and they replaced it with a new one.

yamsyamsyams

hot damn that looks sexy

Fox Farm

GREAT! I have always believe that if a company treats you like a prince, you will do more to market them in a positive way than any ad can ever achieve. I had a similar experience with Orbea this summer - replacing my 2009 Orca with a new hi-mod Gold frame, no questions asked.

snookanglr

I believe that's a 2012 frame as was my original.
https://www.cannondale.com/2012-synap...dura-ace-20139

bikerjp

That was my original thought but the DA model looks black rather than matte grey as it looks in the photo above and the red highlights looks different. Maybe it's just different lighting.