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Big chain bike shops problem

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Old 02-07-24, 07:03 AM
  #26  
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Maybe it’s the rack. You may find it really isn’t what you want once you install it.

I’m like most people in that I would like an unopened box, or I’d like a discount for taking one that someone returned.

I realize some people buy to use once and return, but if I found a particular product that “seemed” to be a return at other locations, I might pause and ask why.

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Old 02-07-24, 07:10 AM
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Originally Posted by malcala622
Backcountry/Competitive are the same retailer. Incycle is much closer to me than REI and actually REI did not have these in stock even though their website shows its available for shipping. I've contacted multiple retailers and Incycle was the only one with it in stock for pickup.

Incycle is a reputable store with multiple locations in Southern California. Wouldn't you expect less hassle from big box bike shops?

By ordering local thru incycle I was able to inspect the packaging and avoid getting a used product once again like I did with the other retailers. But it seems it doesn't matter where I order from I'm having to make returns.
Each of the online sellers I mentioned does free shipping. Can’t imagine how it gets easier than that.
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Old 02-07-24, 07:25 AM
  #28  
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Originally Posted by malcala622
In post #14 I mentioned contacting REI. Even though their website shows its available there are none for shipping. Specifically the 1.25 version I need.
You wrote that it wasn’t in stock. I read that to mean in the store but that it was available for shipping according to the website. Be more clear in your writing.
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Old 02-07-24, 07:27 AM
  #29  
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Originally Posted by malcala622
In post #14 I mentioned contacting REI. Even though their website shows its available there are none for shipping. Specifically the 1.25 version I need.
Well, they have the very same rack in stock right now for shipping...in the 1.25 version. And REI will never sell you a used item that is advertised as being new.

Just sayin.'
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Old 02-07-24, 07:44 AM
  #30  
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I have a Kuät NV. It's been on the back of my car for probably close to 8, maybe even 10 years now. It still looks like the day I bought it.

A scuff because someone bought, used for a weekend & returned is more a cultural problem than a functional problem. You could find the original owner, track them down and berate them with a megaphone from a restraining order safe 50 feet distance until they admit fault and change their ways...Or you can move on and accept that heavy and expensive items have value and the occasional cosmetic scuff is the cost of having what you want when you want it.

You could always return it (again) and wait weeks for another fresh from the factory. What is your time and travel worth?
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Old 02-07-24, 08:17 AM
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Originally Posted by base2
A scuff because someone bought, used for a weekend & returned is more a cultural problem than a functional problem. You could find the original owner, track them down and berate them with a megaphone from a restraining order safe 50 feet distance until they admit fault and change their ways...Or you can move on and accept that heavy and expensive items have value and the occasional cosmetic scuff is the cost of having what you want when you want it.
That's like the guy I know who used to buy expensive ($3000+) camera gear from B&H Photo in NY, used it on a vacation, and then sent it back for a full refund the day after he returned. It takes advantage of a retailer's generous return policy.

Myself, I'd be mostly leery of missing parts, accessories or fasteners. I'd rather not buy an item that had been returned previously unless it came with at a discount.
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Old 02-07-24, 08:34 AM
  #32  
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Originally Posted by Koyote
Well, they have the very same rack in stock right now for shipping...in the 1.25 version. And REI will never sell you a used item that is advertised as being new.

Just sayin.'
Repeating myself again and again. Ive already contacted REI customer service and there are none in stock for shipping even though the website shows available.
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Old 02-07-24, 08:41 AM
  #33  
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base2 I'm guessing you don't buy bibs that have been used once or twice for retail price. . Why not?
It's the whole principle of buying new expecting new. And yes my time is worth going thru this since I took the time to make phone calls, emails, and committed to purchase a brand new product.

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Old 02-07-24, 09:06 AM
  #34  
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Originally Posted by malcala622
base2 I'm guessing you don't buy bibs that have been used once or twice for retail price. . Why not?
It's the whole principle of buying new expecting new. And yes my time is worth going thru this since I took the time to make phone calls, emails, and committed to purchase a brand new product.
Funny you mention bibs. All of my bibs happen to be customer returns. It's not like the shop can sell used bibs. So, I got them for free.
I don't know about you or your value system but for $200 I can run a washing machine.

I get what you are saying. The shop probably got the 20% restocking fee & likely you feel that you'd like to see some of that reflected in the price you paid. But for a variety of reasons they can't do that. That difference is the market rate for your immediate need. That's life. Sorry.
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Old 02-07-24, 09:20 AM
  #35  
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Originally Posted by base2
That's life. Sorry.
Not my life to be complacent in these situations. I hold retailers to a certain standard to reflect what they are selling. If they expect a customer to pay then I expect them to meet my standards.
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Old 02-07-24, 09:31 AM
  #36  
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Originally Posted by malcala622
Not my life to be complacent in these situations. I hold retailers to a certain standard to reflect what they are selling. If they expect a customer to pay then I expect them to meet my standards.
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Old 02-07-24, 09:32 AM
  #37  
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70sSanO I chose this one over the Thule only bcuz it still has the hitch pin feature. Thule for some reason removed it.

I get the feeling you understand what I'm going thru on top of receiving used products previously and after paying for new.
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Old 02-07-24, 09:39 AM
  #38  
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Originally Posted by indyfabz
You wrote that it wasn’t in stock. I read that to mean in the store but that it was available for shipping according to the website. Be more clear in your writing.
How exactly can I pick one up in store if REI customer service tells me they are OUT OF STOCK.
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Old 02-07-24, 09:42 AM
  #39  
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Originally Posted by Koyote
Each of the online sellers I mentioned does free shipping. Can’t imagine how it gets easier than that.
It's easy if they werent OUT OF STOCK as told by an REI customer service rep.
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Old 02-07-24, 09:53 AM
  #40  
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