badger_biker 

I really hesitate to post this on C&V but I cannot get any kind of response from a moderator or administrator via any other method including 2 attempts at the administrator contact message center and I'm wondering if anyone else has had premium membership issues or can give me an alternate direction from what I've tried.

I've been a BF member for quite a while and a premium member for several years on an automatic payment plan. My annual payment was made in February but last month I got an email stating my premium membership had expired. I understand glitches can but shouldn't happen, however the fact that there now seems to be such a difficult means to get help with any issues has left me with some pretty bad feelings on how the forum is being administered. I had hoped to post some items for sale this spring and now am unable to do so through no fault of my own. I've lost a month of services I've already paid for and I'm getting more frustrated by the minute.

I'd appreciate any information to get assistance and/or comments. Especially from some of you good long time C&V members.
-thanks

Gary12000 

Suggestion.. not a mod myself, but i would first ensure the payment went through and I could see the debit on my credit card, what if your CC went out of date? that's happened to me before.

Schweinhund

Get ahold of Internet Brands, they'll help you.
Contact here
https://www.internetbrands.com/contact-us/

bargainguy

This is really a tough time to be selling. Everybody seems to be selling their pandemic bike purchases at firesale prices, which drives down the rest of the market to the point where it's really not a go anymore. Selling now is an effort to try to recoup something, but nowhere near the initial investment.

That having been said, you shouldn't have to fight for something you've already paid for. So if you paid by credit card, immediately put that charge into dispute, get together the documentation you have on hand (including unanswered mail messages from the mods) and let the credit card company sort it out for you.

It also follows that if you're that troubled by the lack of mod response here, perhaps the BF classies is not the best place to sell simply because you've lost confidence in the way the forums are administered, and that's not a simple one to solve. I say vote with your mouse pointer and your wallet.

Chicago Al 

I have been through a premium membership issue recently and I found the rep from IB very helpful, though it took a lot of back and forth to get it straightened out, just because it was so complicated, and the rep couldn't see the account records back to when the problem started. Once you get someone on the case, it'll be handled.

SwimmerMike 

I had a similar problem. I had auto-pay set up. Ignored the messages. Then I started getting ads. I then remembered that the auto pay was on a credit card that got replaced. Confirmed my assumption and setup the auto pay with a new credit card.

Mike

Hobbiano 

I received the same message. I just replied to the email stating the date that my membership was paid on whatever date and they got back to me quickly saying everything was fine, and that it was a software issue on their part and they were working to resolve it. I looked up my membership status before replying to confirm my account had been paid by autopay.

Piff 

Another chiming in that I started receiving these emails after getting a new replacement card.

badger_biker 

Thanks for the IB link. I sent a message through that and will see if I get a response.

I’ve replied to the non “do not reply” emails I received and got nothing back. My payment is through PayPal and a direct draw from my credit union so there is no expired CC issue and the draw was made from my account.

cb400bill

Link to this thread sent to IB Administrator and thread moved from C&V to User Assistance.

IBkatherine

I just saw the email you sent a bit ago, but haven't gotten the new email, but i'm going to handle it with our billing department.

Siu Blue Wind

Thanks Katherine

badger_biker 

Thanks to Katherine and all for your assistance and suggestions. The issue has been remedied.