DHL invoice after ordering from UK websites?
02-23-15, 01:07 PM
#26
Senior Member
This was a note to SELF. But since you asked. A) No. B) I would ask myself why I needed such an item first. But that's me.
02-23-15, 01:12 PM
#27
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I ordered a frame from UK a couple weeks ago (274.99 pound value). They ship using Transglobal Express who feed to UPS in the US. When it arrived at my door, UPS required a $49.20 payment (check only, no cash or credit card) before they would release the package. There was no documentation on the charge.
02-23-15, 01:12 PM
#28
Senior Member
The fact is that there are significant savings to be made buying from abroad. There's a small risk associated that you might get a customs charge, but in my experience, that's rare and the charge is not going to bring the cost up to the amount saved.
Also, sorry, I didn't realize notes to SELF were something that people weren't allowed to reply to.
02-23-15, 01:14 PM
#29
Jedi Master
Do tell. I've been wanting to order a Busch & Müller dynamo light from Germany but have been afraid to follow through because of the possible BS with shipping this into the U.S.
I am down to a short list of online vendors - bike-discount.de, rosebikes.com, starbike.com and xxcycle.com.
I would like to gather opinions here first but I guess that I'll need to ask each of them about how they deal with U.S. Customs.
I am down to a short list of online vendors - bike-discount.de, rosebikes.com, starbike.com and xxcycle.com.
I would like to gather opinions here first but I guess that I'll need to ask each of them about how they deal with U.S. Customs.
02-23-15, 01:35 PM
#30
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Evans pretty much said it's not their fault and can't be involved.
Seems misleading the way they plaster "no hidden charges!" all over their website. Uh, what the hell else do you call a $25 fee that shows up later?
Seems misleading the way they plaster "no hidden charges!" all over their website. Uh, what the hell else do you call a $25 fee that shows up later?
02-23-15, 01:41 PM
#31
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Replace Ultegra groupset with any high value item.
The fact is that there are significant savings to be made buying from abroad. There's a small risk associated that you might get a customs charge, but in my experience, that's rare and the charge is not going to bring the cost up to the amount saved.
Also, sorry, I didn't realize notes to SELF were something that people weren't allowed to reply to.
The fact is that there are significant savings to be made buying from abroad. There's a small risk associated that you might get a customs charge, but in my experience, that's rare and the charge is not going to bring the cost up to the amount saved.
Also, sorry, I didn't realize notes to SELF were something that people weren't allowed to reply to.
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02-23-15, 01:45 PM
#32
UK purchase
Has anyone received a DHL invoice in the mail after ordering from UK online websites? Chainreaction/Merlin/Evans? I never have but my first time with Evans I just got an invoice for $25 in the mail. I'm guessing if I don't pay it they'll hold my next package hostage until I do?
The order came out fine and I liked what I bought, brand new 3T stem and seat post but, I will not do it again.
I just felt lied to.
02-23-15, 01:58 PM
#33
Senior Member
I bought a wheelset for about $700.00. So when you add in the $60.00 customs fee, it cuts deep enough into any savings to change the analysis. At that point I would rather pay MORE than $760.00, at a local dealer, or even a place like competitive cyclist, in order to avoid the whole hassle. But more importantly, in the event that there are any issues with the new wheelset, I do not look forward to dealing with PBK's crappy customer service. Live and learn.
I'm from the UK, and have experience with a lot of these retailers. I've been buying stuff from the UK and having it shipped to the USA for years and have not yet been hit with a customs fee, so even if I do on my next buy, I'm going to consider that amortized that against all the duty fees I never paid.
02-23-15, 02:58 PM
#34
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I bought a wheelset for about $700.00. So when you add in the $60.00 customs fee, it cuts deep enough into any savings to change the analysis. At that point I would rather pay MORE than $760.00, at a local dealer, or even a place like competitive cyclist, in order to avoid the whole hassle. But more importantly, in the event that there are any issues with the new wheelset, I do not look forward to dealing with PBK's crappy customer service. Live and learn.
Yep.
02-23-15, 03:11 PM
#35
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VAT & Duty
Website & phone orders
VAT is automatically removed for orders delivered to the Channel Islands and outside of the European Community. VAT cannot be removed for deliveries within the European Community.
Some countries may charge you import tax for certain items. If you have any queries regarding this then please contact your local tax office who should be able to assist you further. Unfortunately Evans Cycles cannot advise on import tax and duty enquiries and we cannot take responsibility for any customs or duty charges which may arise from importing any of our products into your country.
Website & phone orders
VAT is automatically removed for orders delivered to the Channel Islands and outside of the European Community. VAT cannot be removed for deliveries within the European Community.
Some countries may charge you import tax for certain items. If you have any queries regarding this then please contact your local tax office who should be able to assist you further. Unfortunately Evans Cycles cannot advise on import tax and duty enquiries and we cannot take responsibility for any customs or duty charges which may arise from importing any of our products into your country.
02-23-15, 03:59 PM
#36
L-I-V-I-N
^ well, I guess it's not hidden then - just a bit rare and mostly random?
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02-23-15, 06:51 PM
#37
Senior Member
Canada DHL Uk personal experience--had to pay a fee that was basically $15 fee + the two taxes I would have normally paid. The one thing is that the "taxes" amount may or may not have gone back to the Canadian and provincial gvts--I dont recall what was on the bill, but who knows.
02-26-15, 03:05 PM
#38
Newbie
I order stuff from Chain Reaction... they ship for free on orders over $100 and they have this note on their payment page:
[h=2]"Customs information[/h] Orders may be subject to Customs Duties and Import Taxes.
If you order goods are under the duty threshold of $200, you will not have to pay import duty.
Any additional charges or fees for customs clearance must be covered by you. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
All information regarding customs and import taxes are here as a guide, for the latest information on customs duties and import taxes, you can visit: Import duty & taxes when importing into the United States - DutyCalculator Help Center
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.
We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery."
SO, now if I need to order lots of stuff I'll just make multiple orders in $150 increments.
For big things I'll just try to figure the duty and work that into the total cost.
IT is amazing how much cheaper they are...makes me wonder.
[h=2]"Customs information[/h] Orders may be subject to Customs Duties and Import Taxes.
If you order goods are under the duty threshold of $200, you will not have to pay import duty.
Any additional charges or fees for customs clearance must be covered by you. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
All information regarding customs and import taxes are here as a guide, for the latest information on customs duties and import taxes, you can visit: Import duty & taxes when importing into the United States - DutyCalculator Help Center
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.
We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery."
SO, now if I need to order lots of stuff I'll just make multiple orders in $150 increments.
For big things I'll just try to figure the duty and work that into the total cost.
IT is amazing how much cheaper they are...makes me wonder.
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02-27-15, 04:17 AM
#39
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It was explained to me that DHL is the postal service in Germany. Stuff that comes from Germany tends to be shipped through their postal service and then handed off to USPS. Then there's DHL that operates like FedEX, UPS, etc. They used to be in the US but closed up shop years ago. That's the parcel delivery service and they hit you up w/ all the brokerage fees, etc. You have to know which places to order from when buying from Europe to avoid that stuff.
02-27-15, 04:50 AM
#40
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your problem lies with the tax man, not with the seller.
they are not ripping you off. customs and import fees are a part of your civic duty. consider all the times you didnt get charged that you got lucky.
ive bought foreign-shipped items of much higher value. sometimes you get hit, sometimes you dont. part of the game. where i live now, customs sniff every package that comes in no matter how big or small. and the import fees are much higher. part of the game
they are not ripping you off. customs and import fees are a part of your civic duty. consider all the times you didnt get charged that you got lucky.
ive bought foreign-shipped items of much higher value. sometimes you get hit, sometimes you dont. part of the game. where i live now, customs sniff every package that comes in no matter how big or small. and the import fees are much higher. part of the game
02-27-15, 09:55 AM
#41
Senior Member
I believe I caught somewhere there is an exchange rate advantage currently. I just picked up a couple Selle Italia Superflow saddles for $117 each (both sizes to test what fits me). I did get hit with an international transaction charge of like $3.00 for each purchase from my bank, but so far no other charges have surfaced. They were delivered in about 8 business days as advertised by Wiggle.
I wouldn't want to try to deal with returning anything. I plan to Ebay the one that doesn't fit the best and hope I might at least break even on it.
I wouldn't want to try to deal with returning anything. I plan to Ebay the one that doesn't fit the best and hope I might at least break even on it.
02-27-15, 12:00 PM
#42
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I just got nailed too. Here's what Air City Post says (who PBK uses).
------
United States Customs Duty Explanation
Why Do I have to pay US Customs Duty and related fees?
All parcels with a stated value above $200 entering the United States are subject to the assessment of duties and related fees imposed by the United States Customs and Border Protection Agency. Duties and related fees are imposed to generate revenue for the government and to protect US industries against foreign competition.
Many United States consumers are confused when asked to pay US Customs Duty and related fees. Part of the confusion is that foreign etailers in the past relied on their local postal service to deliver your parcel. The problem is the foreign local postal service utilizes USPS who is required by US Customs law to collect any duty and related fees from you for parcels valued above $200. Unfortunately, US Customs has decided that this process does not work well.
Recently, US Customs has notified the foreign etailer community that failure to follow their procedures will result in significant fines to them. The etailers are now turning to companies like FedEx, UPS, DHL and aircitypost to navigate the US Customs process.
The duties and fees must be paid before parcels are released from US Customs. The charges are based on:
Parcel Value
Trade Agreements
Country of Manufacture
Use of the Product
The Product's Harmonized System Code (HS)
Customs officials assess duties and fees based on information provided by the etailer, the air waybill, the Commercial Invoice and other related documents.
Many times, the US consumer will research the duty charge to discover that there is no duty required (a high performance bicycle tire is a good example) but the related fees are still required primarily due to the parcel being above $200.
What are the fees for?
United States Customs Duty- the shipper provides a description of the item purchased that determines the US Customs Harmonized Code. This code determines the amount of Duty to be paid to US Customs.
Merchandise Processing Fee- included with the US Customs Duty is a non-refundable fee charged by US Customs for their administrative expenses. This fee is included on the Customs duty line in your email (this charge occurs even if the duty is free). The rate used is .364% of the stated parcel value.
Advancement Fee- aircitypost is required to pay the duty and fees in advance on our client's behalf (our client is your etailer). We also pay for a bonded broker to navigate the US Customs process. This fee can be waived if you wish to appear before US Customs in person with the appropriate documentation. If you check the FedEx website you will see the same charge. UPS calls it a Disbursement fee and DHL refers to it as an Administrative fee.
Handling Fee- In order for the broker to navigate the US Customs process, aircitypost provides proper clearance documentation, tracking capabilities, a bonded storage facility, inspection stations and trucking. We also must answer US Customs inquiries and audits.
------
United States Customs Duty Explanation
Why Do I have to pay US Customs Duty and related fees?
All parcels with a stated value above $200 entering the United States are subject to the assessment of duties and related fees imposed by the United States Customs and Border Protection Agency. Duties and related fees are imposed to generate revenue for the government and to protect US industries against foreign competition.
Many United States consumers are confused when asked to pay US Customs Duty and related fees. Part of the confusion is that foreign etailers in the past relied on their local postal service to deliver your parcel. The problem is the foreign local postal service utilizes USPS who is required by US Customs law to collect any duty and related fees from you for parcels valued above $200. Unfortunately, US Customs has decided that this process does not work well.
Recently, US Customs has notified the foreign etailer community that failure to follow their procedures will result in significant fines to them. The etailers are now turning to companies like FedEx, UPS, DHL and aircitypost to navigate the US Customs process.
The duties and fees must be paid before parcels are released from US Customs. The charges are based on:
Parcel Value
Trade Agreements
Country of Manufacture
Use of the Product
The Product's Harmonized System Code (HS)
Customs officials assess duties and fees based on information provided by the etailer, the air waybill, the Commercial Invoice and other related documents.
Many times, the US consumer will research the duty charge to discover that there is no duty required (a high performance bicycle tire is a good example) but the related fees are still required primarily due to the parcel being above $200.
What are the fees for?
United States Customs Duty- the shipper provides a description of the item purchased that determines the US Customs Harmonized Code. This code determines the amount of Duty to be paid to US Customs.
Merchandise Processing Fee- included with the US Customs Duty is a non-refundable fee charged by US Customs for their administrative expenses. This fee is included on the Customs duty line in your email (this charge occurs even if the duty is free). The rate used is .364% of the stated parcel value.
Advancement Fee- aircitypost is required to pay the duty and fees in advance on our client's behalf (our client is your etailer). We also pay for a bonded broker to navigate the US Customs process. This fee can be waived if you wish to appear before US Customs in person with the appropriate documentation. If you check the FedEx website you will see the same charge. UPS calls it a Disbursement fee and DHL refers to it as an Administrative fee.
Handling Fee- In order for the broker to navigate the US Customs process, aircitypost provides proper clearance documentation, tracking capabilities, a bonded storage facility, inspection stations and trucking. We also must answer US Customs inquiries and audits.
How new is this? From January to last week, I received close to $5,000 worth of goodies from the UK (Part of a new bike build) it was shipped via Parcelforce and delivered for collection to my local post office. I did not pay a penny in duties, or fees. Some of it was free shipping. BTW, my savings were around $2,500 compared to best retail prices here in the US and delivery was between 3 to 5 days.
02-27-15, 12:57 PM
#43
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How new is this? From January to last week, I received close to $5,000 worth of goodies from the UK (Part of a new bike build) it was shipped via Parcelforce and delivered for collection to my local post office. I did not pay a penny in duties, or fees. Some of it was free shipping. BTW, my savings were around $2,500 compared to best retail prices here in the US and delivery was between 3 to 5 days.
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02-27-15, 01:03 PM
#44
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Next time, specify that you want your goods shipped via the postal service (which charges no fees) and no other way unless seller pays all fees.
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An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
02-27-15, 01:04 PM
#45
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The way I interpret the customs duty tables, part of it has no duty and part of it has 3%. The 8% indicates your ignorance on the subject, as there is no mention of this number anywhere under bicycles and components. US security opened and inspected, re-taped, US customs decided to charge nothing. The OP did not get tagged with duties, rather the shipper charged him a fee, which is BS as far as I am concerned.
02-27-15, 01:11 PM
#46
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The way I interpret the customs duty tables, part of it has no duty and part of it has 3%. The 8% indicates your ignorance on the subject. US security opened and inspected, re-taped, US customs decided to charge nothing. The OP did not get tagged with duties, rather the shipper charged him a fee, which is BS as far as I am concerned.
The reason that you're not charged big bucks is that the carrier consolidates all the packages into a single entry (all shipments on a single boat or flight can be entered as a single shipment), and so can split it among all the packages. $25-35 is fairly typical for this, and under the circumstances is fair and reasonable. BTW- if you didn't pay any duty or harbor fee, it's because the carrier paid it, but it was small enough to average into the total entry and absorbed within the flat fee charged. You can be fairly sure that if the shipment was larger with duty coming to more than a few bucks, you would have paid the $25.00 Plus the actual duty.
It's not tht DHL are crooks, it's who routed the shipment, and who's going to pay it.
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An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
Last edited by FBinNY; 02-27-15 at 01:44 PM.
02-27-15, 01:26 PM
#47
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The carrier charges a fee because they have to prepare customs entry documentation, and post a bond.. Typical customs fees for import shipments run $100-$250 (or more) depending on things like the bond cost, and the size and complexity the shipment. This also includes the harbor fee which is assessed on all shipments.
The reason that you're not charged big bucks is that the carrier consolidates all the packages into a single entry (all shipments on a single boat or flight can be entered as a single shipment), and so can split it among all the packages. $25-35 is fairly typical for this, and under the circumstances is fair and reasonable. BTW- if you didn't pay any duty or harbor fee, it's because the carrier paid it, but it was small enough to average into the total entry and absorbed within the flat fee charged. You can be fairly sure that if the shipment was larger with duty coming to more than a few bucks, you would have paid the $25.00 Plus the actual duty.
It's not tht DHL are crooks, it's who routed the shipment, and who's going to pay it.
The reason that you're not charged big bucks is that the carrier consolidates all the packages into a single entry (all shipments on a single boat or flight can be entered as a single shipment), and so can split it among all the packages. $25-35 is fairly typical for this, and under the circumstances is fair and reasonable. BTW- if you didn't pay any duty or harbor fee, it's because the carrier paid it, but it was small enough to average into the total entry and absorbed within the flat fee charged. You can be fairly sure that if the shipment was larger with duty coming to more than a few bucks, you would have paid the $25.00 Plus the actual duty.
It's not tht DHL are crooks, it's who routed the shipment, and who's going to pay it.
Last edited by ColnagoC40; 02-27-15 at 01:32 PM.
02-27-15, 01:49 PM
#48
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... My last package was from Chain Reaction Cycles, it was just North of $300, a whole lot cheaper than US prices. Shipping for a purchase value over $200 they offer as free and I paid no extra. Whatever fee applied, they must have absorbed that as part of the deal. It was also shipped with Parcel Force, took 3 days.
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Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
02-27-15, 02:05 PM
#49
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My first package was a Colnago C60 frame and a Campy Super Record group set. The seller charged a shipping fee of close to $100, as part of the deal. The second package was tires, tubes, lights, and stuff from a different vendor, where I paid no shipping costs. To answer you, tracking through Parcel Force ended in a statement "Collection by customer at delivery depot" The next day I got a notice from my local post office to come and collect and sign for the package. No additional fees in both cases. The frame and group set was opened by airport security, they even opened some of the group component boxes and re-taped with red lettered tape. The supplier of the frame simply stated the real price in British Pounds and labelled it as "Bicycle Components from Italian origin of Manufacture."
02-27-15, 02:13 PM
#50
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My first package was a Colnago C60 frame and a Campy Super Record group set. The seller charged a shipping fee of close to $100, as part of the deal. The second package was tires, tubes, lights, and stuff from a different vendor, where I paid no shipping costs. To answer you, tracking through Parcel Force ended in a statement "Collection by customer at delivery depot" The next day I got a notice from my local post office to come and collect and sign for the package.....
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FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FB
Chain-L site
An ounce of diagnosis is worth a pound of cure.
Just because I'm tired of arguing, doesn't mean you're right.
“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN
WARNING, I'm from New York. Thin skinned people should maintain safe distance.
