Pro Bike Kit???
#2
Banned
They are legit, as are Wiggle/Chain Reaction and Merlin. Never had an issue with any of them. If you are buying clothing, be prepared to eat it if you occasionally order the wrong size. Cost of shipping makes returns not worthwhile.
Likes For shelbyfv:
#3
Thanks. I've ordered from Merlin, Chainreactoin, totalcycling and bike-components.de, all without issue. On the 11th of this month I ordered something from probikekit and there has been no movement on it since the 15. It was apparently picked up on the 13th and shipped by Fed Ex Cross Border. On their web site, since the 15th it has displayed "routed to destination". On the linked Canada Post site, it's in Madrid, Spain. Why it was sent there in the first place is any one's guess?
#4
Banned
Bummer. Probably seasonal shipping disruption rather than something PBK did or did not do. Hopefully will be sorted in a week or two.
Likes For shelbyfv:
#5
Fingers crossed. I'm not worried about getting my money back. I paid for it with Royal Bank VISA, and their third part credit default claim is fantastic. I just want the shifters!!
Likes For Jared Purdy:
#6
SE Wis
Join Date: Apr 2005
Location: Milwaukee, WI
Posts: 10,872
Bikes: '68 Raleigh Sprite, '02 Raleigh C500, '84 Raleigh Gran Prix, '91 Trek 400, 2013 Novara Randonee, 1990 Trek 970
Liked 3,704 Times
in
2,229 Posts
Thanks. I've ordered from Merlin, Chainreactoin, totalcycling and bike-components.de, all without issue. On the 11th of this month I ordered something from probikekit and there has been no movement on it since the 15. It was apparently picked up on the 13th and shipped by Fed Ex Cross Border. On their web site, since the 15th it has displayed "routed to destination". On the linked Canada Post site, it's in Madrid, Spain. Why it was sent there in the first place is any one's guess?
Apparently you're unfamiliar with the current global supply chain and shipping issues.
#7
Klaatu..Verata..Necktie?
Join Date: May 2007
Location: SF Bay Area
Posts: 19,569
Bikes: Litespeed Ultimate, Ultegra; Canyon Endurace, 105; Battaglin MAX, Chorus; Bianchi 928 Veloce; Ritchey Road Logic, Dura Ace; Cannondale R500 RX100; Schwinn Circuit, Sante; Lotus Supreme, Dura Ace
Liked 13,389 Times
in
6,896 Posts
I have ordered a number of things from them, most recently a wheelset that arrived within 5 days.
__________________
"Don't take life so serious-it ain't nohow permanent."
"Everybody's gotta be somewhere." - Eccles
"Don't take life so serious-it ain't nohow permanent."
"Everybody's gotta be somewhere." - Eccles
Likes For genejockey:
#8
Pretentious? What's abundantly clear is that you didn't read my other comments regarding the multiple other items I ordered from UK based sellers, before and after I placed the order with probikekit. All of those orders arrived within 7-10 days of placing the order. It's not too late to do seething different before the end of 2021, something that will actually improve your life: read, and stop being pretentious.
Likes For Jared Purdy:
#9
As I mentioned in earlier comments in this thread, all of the other orders I placed with UK based sellers over the same time period arrived in 10 days. I'm not buying the argument that it's pandemic related. If that was the case, the seven or eight other items I ordered, mostly from the UK, would have suffered the same problem. None of them did. Pro Bike Kit UK and USA are apparently looking into it. I'll be sure to provide an update.
#10
velo-dilettante
Join Date: Apr 2009
Location: insane diego, california
Posts: 8,567
Bikes: 85 pinarello treviso steel, 95 battaglin steel, 95 look kg 131 carbon, 11 trek madone 5.2 carbon
Liked 3,428 Times
in
1,811 Posts
have ordered from them maybe two dozen times over the last two decades. various clothing items and tires are my purchased items. have ordered from them twice during the pandemic (flash sale conti gp5000 tires both times) and the tires arrived both times in a reasonable amount of time…like in less than a week to california. two or three times over the years, a shipment got caught up and took over a week. one time, delivery took exactly a month. fortunately, that item (a rain jacket) wasn’t essential as it was a vanity replacement…a better looking rain jacket to replace one that was still 100% functional. the pricing has been competitive and that one, loong delivery experience didn’t dissuade me from ordering from them multiple times since then.
Likes For diphthong:
#11
Mother Nature's Son
Join Date: Mar 2016
Location: Sussex County, Delaware
Posts: 3,214
Bikes: 2014 Orbea Avant MD30, 2004 Airborne Zeppelin TI, 2003 Lemond Poprad, 2001 Lemond Tourmalet, 2014? Soma Smoothie
Liked 1,580 Times
in
867 Posts
IME, PBK has the best pricing on a lot of items, especially wheel sets. That can be an issue if there is a warranty problem.
#12
have ordered from them maybe two dozen times over the last two decades. various clothing items and tires are my purchased items. have ordered from them twice during the pandemic (flash sale conti gp5000 tires both times) and the tires arrived both times in a reasonable amount of time…like in less than a week to california. two or three times over the years, a shipment got caught up and took over a week. one time, delivery took exactly a month. fortunately, that item (a rain jacket) wasn’t essential as it was a vanity replacement…a better looking rain jacket to replace one that was still 100% functional. the pricing has been competitive and that one, loong delivery experience didn’t dissuade me from ordering from them multiple times since then.
#13
Mother Nature's Son
Join Date: Mar 2016
Location: Sussex County, Delaware
Posts: 3,214
Bikes: 2014 Orbea Avant MD30, 2004 Airborne Zeppelin TI, 2003 Lemond Poprad, 2001 Lemond Tourmalet, 2014? Soma Smoothie
Liked 1,580 Times
in
867 Posts
As stated above, I think the issue is with the shippers, rather than the seller. I have had the same thing happen, delays due to the overseas shipping and not being able to track the items. I have had the same issue with the USPS numerous times. That includes a package that the USPS declared lost, ok'ed placing a claim, only to get an e-mail the very next morning that the item had shipped, same morning, from the same distribution center that it had last been scanned one month before. It arrived the next day. I am not a very patient person, but have accepted that in these times, these things are going to happen.
#14
Senior Member
As I mentioned in earlier comments in this thread, all of the other orders I placed with UK based sellers over the same time period arrived in 10 days. I'm not buying the argument that it's pandemic related. If that was the case, the seven or eight other items I ordered, mostly from the UK, would have suffered the same problem. None of them did. Pro Bike Kit UK and USA are apparently looking into it. I'll be sure to provide an update.
#15
SE Wis
Join Date: Apr 2005
Location: Milwaukee, WI
Posts: 10,872
Bikes: '68 Raleigh Sprite, '02 Raleigh C500, '84 Raleigh Gran Prix, '91 Trek 400, 2013 Novara Randonee, 1990 Trek 970
Liked 3,704 Times
in
2,229 Posts
Pretentious? What's abundantly clear is that you didn't read my other comments regarding the multiple other items I ordered from UK based sellers, before and after I placed the order with probikekit. All of those orders arrived within 7-10 days of placing the order. .
On the 11th of this month I ordered something from probikekit and there has been no movement on it since the 15. It was apparently picked up on the 13th and shipped by Fed Ex Cross Border. it's in Madrid, Spain
The vendor shipped the order within days during the busiest time of the year, any delays after that are with the carrier. Other orders you placed with other vendors really have no bearing on what can, or will happen, to a different package in the worldwide package stream. The fact is the vendor has no control over the package once it's in the carriers hand. They do have control over service with their customer, as well as additional resources with the shipper based on being the shippers customer, but they really can't do anything about how or where a package currently "in route" moves.
Last edited by dedhed; 12-26-21 at 06:15 AM.
#16
Senior Member
I ordered from them many times when I lived in NJ and had no issues. You ordered at the absolute worst time of the year AND it's across an ocean. If I had placed an overseas order 14 days before Christmas and got it before New Years I would have considered myself lucky. And the instant the item is picked up by the carrier it's out of PBK's hands. They did their job.
#17
Advocatus Diaboli
Join Date: Feb 2015
Location: Wherever I am
Posts: 8,874
Bikes: Merlin Cyrene, Nashbar steel CX
Liked 1,617 Times
in
1,064 Posts
I read those, but this very clearly:
On the 11th of this month I ordered something from probikekit and there has been no movement on it since the 15. It was apparently picked up on the 13th and shipped by Fed Ex Cross Border. it's in Madrid, Spain
The vendor shipped the order within days during the busiest time of the year, any delays after that are with the carrier. Other orders you placed with other vendors really have no bearing on what can, or will happen, to a different package in the worldwide package stream. The fact is the vendor has no control over the package once it's in the carriers hand. They do have control over service with their customer, as well as additional resources with the shipper based on being the shippers customer, but they really can't do anything about how or where a package currently "in route" moves.
On the 11th of this month I ordered something from probikekit and there has been no movement on it since the 15. It was apparently picked up on the 13th and shipped by Fed Ex Cross Border. it's in Madrid, Spain
The vendor shipped the order within days during the busiest time of the year, any delays after that are with the carrier. Other orders you placed with other vendors really have no bearing on what can, or will happen, to a different package in the worldwide package stream. The fact is the vendor has no control over the package once it's in the carriers hand. They do have control over service with their customer, as well as additional resources with the shipper based on being the shippers customer, but they really can't do anything about how or where a package currently "in route" moves.
Likes For Sy Reene:
#18
It's anyone's guess at this point. As per this morning, still no movement. Stuck in Madrid, Spain for some reason. 11 days at the same location and counting......
#19
Senior Member
Join Date: Aug 2010
Location: Utah
Posts: 9,076
Bikes: Paletti,Pinarello Monviso,Duell Vienna,Giordana XL Super,Lemond Maillot Juane.& custom,PDG Paramount,Fuji Opus III,Davidson Impulse,Pashley Guv'nor,Evans,Fishlips,Y-Foil,Softride, Tetra Pro, CAAD8 Optimo,
Liked 6,528 Times
in
2,052 Posts
I've got dozens and dozens of orders from the European sources over the years. Rarely has PBK been fast but they have seemed to have gotten better. Still historically for me, their shipments (carriers used) seem to take the longest. Just the nature of the beast, so when I order from them I just expect things to take weeks and then am happy the few times they come in quickly.
__________________
Steel is real...and comfy.
Steel is real...and comfy.
Likes For jamesdak:
#20
I've got dozens and dozens of orders from the European sources over the years. Rarely has PBK been fast but they have seemed to have gotten better. Still historically for me, their shipments (carriers used) seem to take the longest. Just the nature of the beast, so when I order from them I just expect things to take weeks and then am happy the few times they come in quickly.
#21
I think I know nothing.
Great exchange, full of fun, mystery and intrigue!
Likes For Deep0527:
#25
Junior Member
Join Date: Dec 2021
Posts: 5
Bikes: Look 765 Optimum, Look 765 RS Gravel, Peugeot PX 10
Likes: 0
Liked 3 Times
in
3 Posts
I have had several good dealings with these folks. I found the shipping quite quick, in fact I received my goods in 3 days. I don't think is fair to flame them for a shipping SNAFU in the current environment.
Likes For SuperRichard: