New bike day goes wrong
#176
Senior Member
Join Date: Jul 2015
Location: reno, nv
Posts: 2,398
Bikes: yes, i have one
Liked 1,227 Times
in
720 Posts
i really feel bad for the hassle you are going through. i wonder if when canyon had fedex recall the shipment back to you they slapped a label on the first thing they found. i prefer people working but i can see why AI and robots will replace many.
#177
Senior Member
Join Date: Aug 2019
Location: Québec, Canada
Posts: 2,201
Bikes: SL8 Pro, TCR beater
Liked 601 Times
in
453 Posts
For the small percentage of clients that will encounter issues during the process, this is the real test for a business in terms of customer service.
#178
Senior Member
Join Date: Aug 2019
Location: Québec, Canada
Posts: 2,201
Bikes: SL8 Pro, TCR beater
Liked 601 Times
in
453 Posts
Well, I will assume that FedEx measured and weighted your item when you dropped it at the Post Office? I hope you'll have better customer service with them than with Canyon
#179
Ride 2 wheels
Thread Starter
#180
Senior Member
Join Date: Dec 2019
Location: 757
Posts: 11,650
Bikes: Madone, Emonda, 5500, Ritchey Breakaway
Liked 5,580 Times
in
2,383 Posts
#183
Senior Member
Join Date: Dec 2019
Location: 757
Posts: 11,650
Bikes: Madone, Emonda, 5500, Ritchey Breakaway
Liked 5,580 Times
in
2,383 Posts
Likes For bampilot06:
#185
Likes For PeteHski:
#187
Ride 2 wheels
Thread Starter
Update: I got separate emails stating that they received my bike and have issued the refund. It can take up to 48 hours for it to post. It appears as if we have an end to the saga. It has been an interesting experience to say the least.
Towards the end everything went so sideways that it was just comical. I have no I’ll will towards Canyon. Just glad it’s coming to a close. On a positive note I got a notification from my LBS that my special order Shimano S-Phyre shoes arrived today. Let’s hope those are the right size 😂
Towards the end everything went so sideways that it was just comical. I have no I’ll will towards Canyon. Just glad it’s coming to a close. On a positive note I got a notification from my LBS that my special order Shimano S-Phyre shoes arrived today. Let’s hope those are the right size 😂
Likes For Trey83:
#188
Congratulations.
It rapidly became far too absurd to be deliberate.
In fact, it is so absurd, it should reassure future customers that the likelihood of this happening again, but to them, is vanishingly small.
It does make me re-evaluate my stereotype of Germanic efficiency.
It rapidly became far too absurd to be deliberate.
In fact, it is so absurd, it should reassure future customers that the likelihood of this happening again, but to them, is vanishingly small.
It does make me re-evaluate my stereotype of Germanic efficiency.
#189
Senior Member
Join Date: Mar 2022
Location: Missoula MT
Posts: 1,865
Bikes: Handsome xoxo, Serotta atx, Canyon Endurace CF8
Liked 2,065 Times
in
905 Posts
Update: I got separate emails stating that they received my bike and have issued the refund. It can take up to 48 hours for it to post. It appears as if we have an end to the saga. It has been an interesting experience to say the least.
Towards the end everything went so sideways that it was just comical. I have no I’ll will towards Canyon. Just glad it’s coming to a close. On a positive note I got a notification from my LBS that my special order Shimano S-Phyre shoes arrived today. Let’s hope those are the right size 😂
Towards the end everything went so sideways that it was just comical. I have no I’ll will towards Canyon. Just glad it’s coming to a close. On a positive note I got a notification from my LBS that my special order Shimano S-Phyre shoes arrived today. Let’s hope those are the right size 😂
#190
#191
Method to My Madness
Join Date: Nov 2020
Location: Orange County, California
Posts: 4,138
Bikes: Trek FX 2, Cannondale Synapse x2, Cannondale CAAD4, Santa Cruz Stigmata 3
Liked 1,699 Times
in
1,166 Posts
Trey83 I am sorry that you have had to go through this absurdist episode and glad that you seem to have maintained your sense of humor throughout; I doubt I could have after the plant appeared in the story.
#192
Ride 2 wheels
Thread Starter
I would literally bust out laughing.
Lol. Little man was my helper that day. We had a good day running around LBS’s after the FedEx drop off. Good times
Lol. Little man was my helper that day. We had a good day running around LBS’s after the FedEx drop off. Good times
Likes For Trey83:
#193
Method to My Madness
Join Date: Nov 2020
Location: Orange County, California
Posts: 4,138
Bikes: Trek FX 2, Cannondale Synapse x2, Cannondale CAAD4, Santa Cruz Stigmata 3
Liked 1,699 Times
in
1,166 Posts
My money is on Trey83 unboxing two shoes of adjacent sizes (e.g., 43 and 44).
#194
Congratulations.
It rapidly became far too absurd to be deliberate.
In fact, it is so absurd, it should reassure future customers that the likelihood of this happening again, but to them, is vanishingly small.
It does make me re-evaluate my stereotype of Germanic efficiency.
It rapidly became far too absurd to be deliberate.
In fact, it is so absurd, it should reassure future customers that the likelihood of this happening again, but to them, is vanishingly small.
It does make me re-evaluate my stereotype of Germanic efficiency.
Likes For spelger:
#196
Junior Member
I had once considered Canyon but with the consistent low/no stock and this kind of shipping saga the LBS easily earned my business.
#197
#199
Senior Member
Join Date: Mar 2022
Location: Missoula MT
Posts: 1,865
Bikes: Handsome xoxo, Serotta atx, Canyon Endurace CF8
Liked 2,065 Times
in
905 Posts
I ordered a Canyon Endurace on Wednesday and fedex shows it just arrived (6:49 local time) at my local fedex destination center..wish they were open or delivered on saturdays....I did find the stock thing on the website was kind of wonky. I would check and it would say out of stock or more on the way and a few minutes later I would check and it would say 2 or 3 or 4 in stock. I think what happens is people would put them in their shopping cart and they would tie them up for a certain amount of time. I know I ordered mine it showed 2 available and a few minutes earlier it showed out. as soon as I put mine in the shopping cart I checked from my other computer and it showed 1 avail. I bought it and looked again and it showed 3 so kind of wonky no doubt. within a few minutes of completing the purchase I got notification my order was confirmed.....while typing this I got an email saying my bike was out for delivery...Fedex must be delivering on Saturdays now...fingers crossed
Likes For jadmt:
#200
Advocatus Diaboli
Join Date: Feb 2015
Location: Wherever I am
Posts: 8,850
Bikes: Merlin Cyrene, Nashbar steel CX
Liked 1,611 Times
in
1,059 Posts
I ordered a Canyon Endurace on Wednesday and fedex shows it just arrived (6:49 local time) at my local fedex destination center..wish they were open or delivered on saturdays....I did find the stock thing on the website was kind of wonky. I would check and it would say out of stock or more on the way and a few minutes later I would check and it would say 2 or 3 or 4 in stock. I think what happens is people would put them in their shopping cart and they would tie them up for a certain amount of time. I know I ordered mine it showed 2 available and a few minutes earlier it showed out. as soon as I put mine in the shopping cart I checked from my other computer and it showed 1 avail. I bought it and looked again and it showed 3 so kind of wonky no doubt. within a few minutes of completing the purchase I got notification my order was confirmed.....while typing this I got an email saying my bike was out for delivery...Fedex must be delivering on Saturdays now...fingers crossed