New bike day goes wrong
07-21-23, 07:55 AM
#176
Senior Member
Join Date: Jul 2015
Location: reno, nv
Posts: 2,339
Bikes: yes, i have one
Liked 1,200 Times
in
699 Posts
i really feel bad for the hassle you are going through. i wonder if when canyon had fedex recall the shipment back to you they slapped a label on the first thing they found. i prefer people working but i can see why AI and robots will replace many.
07-21-23, 07:57 AM
#177
Senior Member
Join Date: Aug 2019
Location: Québec, Canada
Posts: 2,163
Bikes: SL8 Pro, TCR beater
Liked 596 Times
in
449 Posts
For the small percentage of clients that will encounter issues during the process, this is the real test for a business in terms of customer service.
07-21-23, 07:58 AM
#178
Senior Member
Join Date: Aug 2019
Location: Québec, Canada
Posts: 2,163
Bikes: SL8 Pro, TCR beater
Liked 596 Times
in
449 Posts
Well, I will assume that FedEx measured and weighted your item when you dropped it at the Post Office? I hope you'll have better customer service with them than with Canyon
07-21-23, 08:11 AM
#179
Ride 2 wheels
Thread Starter
07-21-23, 08:16 AM
#180
Senior Member
Join Date: Dec 2019
Location: 757
Posts: 11,354
Bikes: Madone, Emonda, 5500, Ritchey Breakaway
Liked 5,304 Times
in
2,266 Posts
07-21-23, 08:19 AM
#183
Senior Member
Join Date: Dec 2019
Location: 757
Posts: 11,354
Bikes: Madone, Emonda, 5500, Ritchey Breakaway
Liked 5,304 Times
in
2,266 Posts
Likes For bampilot06:
07-21-23, 10:31 AM
#185
Likes For PeteHski:
07-21-23, 12:08 PM
#187
Ride 2 wheels
Thread Starter
Update: I got separate emails stating that they received my bike and have issued the refund. It can take up to 48 hours for it to post. It appears as if we have an end to the saga. It has been an interesting experience to say the least.
Towards the end everything went so sideways that it was just comical. I have no I’ll will towards Canyon. Just glad it’s coming to a close. On a positive note I got a notification from my LBS that my special order Shimano S-Phyre shoes arrived today. Let’s hope those are the right size 😂
Towards the end everything went so sideways that it was just comical. I have no I’ll will towards Canyon. Just glad it’s coming to a close. On a positive note I got a notification from my LBS that my special order Shimano S-Phyre shoes arrived today. Let’s hope those are the right size 😂
Likes For Trey83:
07-21-23, 12:21 PM
#188
Congratulations.
It rapidly became far too absurd to be deliberate.
In fact, it is so absurd, it should reassure future customers that the likelihood of this happening again, but to them, is vanishingly small.
It does make me re-evaluate my stereotype of Germanic efficiency.
It rapidly became far too absurd to be deliberate.
In fact, it is so absurd, it should reassure future customers that the likelihood of this happening again, but to them, is vanishingly small.
It does make me re-evaluate my stereotype of Germanic efficiency.
07-21-23, 12:28 PM
#189
Senior Member
Join Date: Mar 2022
Location: Missoula MT
Posts: 1,810
Bikes: Handsome xoxo, Serotta atx, Canyon Endurace CF8
Liked 2,000 Times
in
878 Posts
Update: I got separate emails stating that they received my bike and have issued the refund. It can take up to 48 hours for it to post. It appears as if we have an end to the saga. It has been an interesting experience to say the least.
Towards the end everything went so sideways that it was just comical. I have no I’ll will towards Canyon. Just glad it’s coming to a close. On a positive note I got a notification from my LBS that my special order Shimano S-Phyre shoes arrived today. Let’s hope those are the right size 😂
Towards the end everything went so sideways that it was just comical. I have no I’ll will towards Canyon. Just glad it’s coming to a close. On a positive note I got a notification from my LBS that my special order Shimano S-Phyre shoes arrived today. Let’s hope those are the right size 😂
07-21-23, 12:33 PM
#190
07-21-23, 12:57 PM
#191
Method to My Madness
Join Date: Nov 2020
Location: Orange County, California
Posts: 3,894
Bikes: Trek FX 2, Cannondale Synapse x2, Cannondale CAAD4, Santa Cruz Stigmata 3
Liked 1,574 Times
in
1,089 Posts
Trey83 I am sorry that you have had to go through this absurdist episode and glad that you seem to have maintained your sense of humor throughout; I doubt I could have after the plant appeared in the story.
07-21-23, 03:05 PM
#192
Ride 2 wheels
Thread Starter
I would literally bust out laughing.
Lol. Little man was my helper that day. We had a good day running around LBS’s after the FedEx drop off. Good times
Lol. Little man was my helper that day. We had a good day running around LBS’s after the FedEx drop off. Good times
Likes For Trey83:
07-21-23, 04:07 PM
#193
Method to My Madness
Join Date: Nov 2020
Location: Orange County, California
Posts: 3,894
Bikes: Trek FX 2, Cannondale Synapse x2, Cannondale CAAD4, Santa Cruz Stigmata 3
Liked 1,574 Times
in
1,089 Posts
My money is on Trey83 unboxing two shoes of adjacent sizes (e.g., 43 and 44).
07-21-23, 07:45 PM
#194
Congratulations.
It rapidly became far too absurd to be deliberate.
In fact, it is so absurd, it should reassure future customers that the likelihood of this happening again, but to them, is vanishingly small.
It does make me re-evaluate my stereotype of Germanic efficiency.
It rapidly became far too absurd to be deliberate.
In fact, it is so absurd, it should reassure future customers that the likelihood of this happening again, but to them, is vanishingly small.
It does make me re-evaluate my stereotype of Germanic efficiency.
Likes For spelger:
07-21-23, 10:52 PM
#196
Junior Member
I had once considered Canyon but with the consistent low/no stock and this kind of shipping saga the LBS easily earned my business.
07-22-23, 04:49 AM
#197
07-22-23, 07:06 AM
#199
Senior Member
Join Date: Mar 2022
Location: Missoula MT
Posts: 1,810
Bikes: Handsome xoxo, Serotta atx, Canyon Endurace CF8
Liked 2,000 Times
in
878 Posts
Likes For jadmt:
07-22-23, 07:11 AM
#200
Advocatus Diaboli
Join Date: Feb 2015
Location: Wherever I am
Posts: 8,724
Bikes: Merlin Cyrene, Nashbar steel CX
Liked 1,558 Times
in
1,022 Posts
I ordered a Canyon Endurace on Wednesday and fedex shows it just arrived (6:49 local time) at my local fedex destination center..wish they were open or delivered on saturdays....I did find the stock thing on the website was kind of wonky. I would check and it would say out of stock or more on the way and a few minutes later I would check and it would say 2 or 3 or 4 in stock. I think what happens is people would put them in their shopping cart and they would tie them up for a certain amount of time. I know I ordered mine it showed 2 available and a few minutes earlier it showed out. as soon as I put mine in the shopping cart I checked from my other computer and it showed 1 avail. I bought it and looked again and it showed 3 so kind of wonky no doubt. within a few minutes of completing the purchase I got notification my order was confirmed.....while typing this I got an email saying my bike was out for delivery...Fedex must be delivering on Saturdays now...fingers crossed
