Where the hell is IRO?
08-23-08, 09:36 AM
#51
8 Full Hours of Sleep
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Location: Hayward, CA
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To IRO's credit, they said the soonest they could build/ship my bike was next tuesday, probably wednesday. I got an email from UPS yesterday (friday) saying my bike was on it's way. Hi-five Tony and company.
08-23-08, 09:41 AM
#52
Boooga BOO
Join Date: Jan 2005
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I guess so, sounds like you would rather he did coddle you like a lil whelp of child, softly stroking your every need, drying your tears and applying band-aids when you fall.
You hope Tony can visit more often because he always brings you nice candies in his pockets, seeing him makes you smile real bright because you know he'll take care of you, protect you and shelter you. He's so smart he knows when to burp you and when to lay you down and turn on your music box.
I bet you want him to feed you too using one of those soft spoons with the rubber tips? You enjoy the mashed up carrots and asparagus the most because of the way your pee smells after, when you wet your diaper, which Tony will change for you in your dreamworld.
What's really best is when he's coddled you enough that you feel safe enough to let him teach you to ride your IRO, he gets out the freewheel and the training wheels and install them. Later you go to a soft meadow-like pasture so you can learn on the springy grass. You're scared at first, you make Tony keep his hands on your wee shoulders until you get going despite the training wheels and soon you're going on your own, emitting little squashed squeals of joy, not realizing that Tony has let go and is waving encouragingly across the pasture.
You notice eventually and fall over immediately despite the training wheels. Crying loudly at your misfortune in the pasture deep inside you know Tony will be coming to kiss your scrapes and put the polysporin and band-aids on. He always does.
And you smile inside.
08-23-08, 09:46 AM
#53
Boooga BOO
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Now that we've proven that deathhare is actually a small pre-pubescent boy-child that wears bunny outfits intended for girl-childs I guess we'll have to watch our language around here.
08-23-08, 10:01 AM
#54
haha..that was gross and scary.
Does customer service just really really suck in australia or something?
Or are all fat people just too worried about cheezburgers and A/C to care?
Does customer service just really really suck in australia or something?
Or are all fat people just too worried about cheezburgers and A/C to care?
Last edited by deathhare; 08-23-08 at 10:27 AM.
08-23-08, 10:32 AM
#55
Successful alcoholic
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I worked for a company about 10 years ago that was doing roughly $50M in annual product sales. Customer service was fantastic. However, when they put together a web presence, the volume of email was something they were totally unprepared for. It was absolutely astounding how much resources had to be dedicated to just answering them. For a while, lots simply never got read. If you don't get an email response from a company, just pick up the phone. It could be they're suffering email hell.
At last count, my current boss had over 10,000 unread messages in his inbox, and our part of the company doesn't deal at all with the outside world.
At last count, my current boss had over 10,000 unread messages in his inbox, and our part of the company doesn't deal at all with the outside world.
08-23-08, 11:43 AM
#56
Perineal Pressurized
I worked for a company about 10 years ago that was doing roughly $50M in annual product sales. Customer service was fantastic. However, when they put together a web presence, the volume of email was something they were totally unprepared for. It was absolutely astounding how much resources had to be dedicated to just answering them. For a while, lots simply never got read. If you don't get an email response from a company, just pick up the phone. It could be they're suffering email hell.
At last count, my current boss had over 10,000 unread messages in his inbox, and our part of the company doesn't deal at all with the outside world.
At last count, my current boss had over 10,000 unread messages in his inbox, and our part of the company doesn't deal at all with the outside world.
As for Holman's continuing rant, I guess your the type of person who just accepts whats given to them. ****ty customer service, sure, let me bend over. Unfulfilled expectations, roger.
__________________
This is Africa, 1943. War spits out its violence overhead and the sandy graveyard swallows it up. Her name is King Nine, B-25, medium bomber, Twelfth Air Force. On a hot, still morning she took off from Tunisia to bomb the southern tip of Italy. An errant piece of flak tore a hole in a wing tank and, like a wounded bird, this is where she landed, not to return on this day, or any other day.
This is Africa, 1943. War spits out its violence overhead and the sandy graveyard swallows it up. Her name is King Nine, B-25, medium bomber, Twelfth Air Force. On a hot, still morning she took off from Tunisia to bomb the southern tip of Italy. An errant piece of flak tore a hole in a wing tank and, like a wounded bird, this is where she landed, not to return on this day, or any other day.
08-23-08, 12:55 PM
#57
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Does anyone know the hours of their factory, i didnt know it was only like an hour and a half away from me. Id like to go stop by since i might be buying a frame or whole bike from them sometime soon. Thanks
08-23-08, 01:55 PM
#58
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no matter which way you dice it, it is extremely poor customer service not to return emails and phone calls. period. I don't see how anyone can make excuses for them.
if IRO can't return emails, then why even advertise an email address? Why not just the phone number? Having only a phone number to contact them would also get rid of the hundreds of tire-kickers that would otherwise be emailing with dumb questions.
if IRO can't return emails, then why even advertise an email address? Why not just the phone number? Having only a phone number to contact them would also get rid of the hundreds of tire-kickers that would otherwise be emailing with dumb questions.
08-23-08, 02:20 PM
#59
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You correlate answering an email with all this bull**** you just wrote?
So it sucks that Tony doesn't buy into your ME ME ME mentality?
I guess so, sounds like you would rather he did coddle you like a lil whelp of child, softly stroking your every need, drying your tears and applying band-aids when you fall.
You hope Tony can visit more often because he always brings you nice candies in his pockets, seeing him makes you smile real bright because you know he'll take care of you, protect you and shelter you. He's so smart he knows when to burp you and when to lay you down and turn on your music box.
I bet you want him to feed you too using one of those soft spoons with the rubber tips? You enjoy the mashed up carrots and asparagus the most because of the way your pee smells after, when you wet your diaper, which Tony will change for you in your dreamworld.
What's really best is when he's coddled you enough that you feel safe enough to let him teach you to ride your IRO, he gets out the freewheel and the training wheels and install them. Later you go to a soft meadow-like pasture so you can learn on the springy grass. You're scared at first, you make Tony keep his hands on your wee shoulders until you get going despite the training wheels and soon you're going on your own, emitting little squashed squeals of joy, not realizing that Tony has let go and is waving encouragingly across the pasture.
You notice eventually and fall over immediately despite the training wheels. Crying loudly at your misfortune in the pasture deep inside you know Tony will be coming to kiss your scrapes and put the polysporin and band-aids on. He always does.
And you smile inside.
I guess so, sounds like you would rather he did coddle you like a lil whelp of child, softly stroking your every need, drying your tears and applying band-aids when you fall.
You hope Tony can visit more often because he always brings you nice candies in his pockets, seeing him makes you smile real bright because you know he'll take care of you, protect you and shelter you. He's so smart he knows when to burp you and when to lay you down and turn on your music box.
I bet you want him to feed you too using one of those soft spoons with the rubber tips? You enjoy the mashed up carrots and asparagus the most because of the way your pee smells after, when you wet your diaper, which Tony will change for you in your dreamworld.
What's really best is when he's coddled you enough that you feel safe enough to let him teach you to ride your IRO, he gets out the freewheel and the training wheels and install them. Later you go to a soft meadow-like pasture so you can learn on the springy grass. You're scared at first, you make Tony keep his hands on your wee shoulders until you get going despite the training wheels and soon you're going on your own, emitting little squashed squeals of joy, not realizing that Tony has let go and is waving encouragingly across the pasture.
You notice eventually and fall over immediately despite the training wheels. Crying loudly at your misfortune in the pasture deep inside you know Tony will be coming to kiss your scrapes and put the polysporin and band-aids on. He always does.
And you smile inside.
08-23-08, 02:38 PM
#60
Banned
If the email he receives is anything like the posts here on BFSSFG I can see why he's hesitant to waste too much time answering them. FWIW, I've always had great responses on the telephone from Tony and Co.
08-23-08, 02:42 PM
#61
freelance gangster
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So it sucks that Tony doesn't buy into your ME ME ME mentality?
I guess so, sounds like you would rather he did coddle you like a lil whelp of child, softly stroking your every need, drying your tears and applying band-aids when you fall.
You hope Tony can visit more often because he always brings you nice candies in his pockets, seeing him makes you smile real bright because you know he'll take care of you, protect you and shelter you. He's so smart he knows when to burp you and when to lay you down and turn on your music box.
I bet you want him to feed you too using one of those soft spoons with the rubber tips? You enjoy the mashed up carrots and asparagus the most because of the way your pee smells after, when you wet your diaper, which Tony will change for you in your dreamworld.
What's really best is when he's coddled you enough that you feel safe enough to let him teach you to ride your IRO, he gets out the freewheel and the training wheels and install them. Later you go to a soft meadow-like pasture so you can learn on the springy grass. You're scared at first, you make Tony keep his hands on your wee shoulders until you get going despite the training wheels and soon you're going on your own, emitting little squashed squeals of joy, not realizing that Tony has let go and is waving encouragingly across the pasture.
You notice eventually and fall over immediately despite the training wheels. Crying loudly at your misfortune in the pasture deep inside you know Tony will be coming to kiss your scrapes and put the polysporin and band-aids on. He always does.
And you smile inside.
I guess so, sounds like you would rather he did coddle you like a lil whelp of child, softly stroking your every need, drying your tears and applying band-aids when you fall.
You hope Tony can visit more often because he always brings you nice candies in his pockets, seeing him makes you smile real bright because you know he'll take care of you, protect you and shelter you. He's so smart he knows when to burp you and when to lay you down and turn on your music box.
I bet you want him to feed you too using one of those soft spoons with the rubber tips? You enjoy the mashed up carrots and asparagus the most because of the way your pee smells after, when you wet your diaper, which Tony will change for you in your dreamworld.
What's really best is when he's coddled you enough that you feel safe enough to let him teach you to ride your IRO, he gets out the freewheel and the training wheels and install them. Later you go to a soft meadow-like pasture so you can learn on the springy grass. You're scared at first, you make Tony keep his hands on your wee shoulders until you get going despite the training wheels and soon you're going on your own, emitting little squashed squeals of joy, not realizing that Tony has let go and is waving encouragingly across the pasture.
You notice eventually and fall over immediately despite the training wheels. Crying loudly at your misfortune in the pasture deep inside you know Tony will be coming to kiss your scrapes and put the polysporin and band-aids on. He always does.
And you smile inside.
08-23-08, 03:14 PM
#62
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I ordered a Rob Roy on 8/2/08, and I haven't received Notice of shipment. I sent Tony a "nice" email asking for a status check on my order. I'll let you know if I hear back from IRO.
08-23-08, 04:43 PM
#63
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That being said, Tony was very informative over the phone about a question I had that *GASP* couldn't be answered by merely studying the website, and with the information provided I will have no hesitation placing my order in the next week.
Last edited by fluidworks; 08-23-08 at 04:47 PM.
08-23-08, 05:48 PM
#64
Perineal Pressurized
Maybe you should send him a candy-gram
__________________
This is Africa, 1943. War spits out its violence overhead and the sandy graveyard swallows it up. Her name is King Nine, B-25, medium bomber, Twelfth Air Force. On a hot, still morning she took off from Tunisia to bomb the southern tip of Italy. An errant piece of flak tore a hole in a wing tank and, like a wounded bird, this is where she landed, not to return on this day, or any other day.
This is Africa, 1943. War spits out its violence overhead and the sandy graveyard swallows it up. Her name is King Nine, B-25, medium bomber, Twelfth Air Force. On a hot, still morning she took off from Tunisia to bomb the southern tip of Italy. An errant piece of flak tore a hole in a wing tank and, like a wounded bird, this is where she landed, not to return on this day, or any other day.
08-25-08, 04:34 PM
#65
8 Full Hours of Sleep
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08-25-08, 04:57 PM
#67
partly metal, partly real
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Originally Posted by iro news
On October 4th, we're going to have an event here in Middleburg. We're gonna roast a pig and feed anyone who makes the trip out.
08-25-08, 05:01 PM
#68
FNG
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I love my IRO, but even my second-hand CS experience was sorely lacking. The lbs I bought my frame from was hounding IRO for MONTHS for some product. The owner looked frazzled, he sounded pissed off. He had a waiting list from here to Nantucket and not a frame in sight.
We eventually got our frames, but it was well into the season, and even then, not without a fight.
We eventually got our frames, but it was well into the season, and even then, not without a fight.
08-27-08, 09:44 AM
#71
Body By Nintendo
Join Date: Sep 2006
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www.pricepoint.com carries IRO stuff in case they don't have something in stock on the IRO website.
08-27-08, 12:08 PM
#72
08-27-08, 02:45 PM
#74
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I emailed him and got a response in like a day. He just posted a thing on his site that says they're pretty much slammed with orders, and he's trying to hire more people to help.
I ordered a mark v build, and got a discount since i got a 2007 model frame!
I ordered a mark v build, and got a discount since i got a 2007 model frame!
