Where the hell is IRO?
08-21-08, 01:34 AM
#1
8 Full Hours of Sleep
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Location: Hayward, CA
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Bikes: IRO Mark V, Yeti 575, Italvega Nuovo Sport
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Where the hell is IRO?
I've been trying to get in contact with them for the past two weeks with no luck. Anyone in the same boat? I'm gettin restless waiting for this complete.
08-21-08, 02:32 AM
#4
Senior Member
Had a similar experience with Steve at Bell's Bikes in Philly. He went underground for 3 wks - finally had to get PayPal after him to get him to ship something I had paid for 6 wks earlier.
Makes me wonder if there is more tolerance for poor customer service in this particular business. Actually, now that I say that, I think the real problem is not enough competition in the single-speed/fixie part of the business. None of the shops in my area are into it, so I had to go online for parts.
08-21-08, 02:35 AM
#5
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Ordered a complete Mark V last thursday, shipped out the next day, arriving on Fri. Spoke to Tony yesterday at around..... 10AM Pacific Time. Im sure he's just super busy, but yeah, they definitely are terrible about returning emails!
08-21-08, 04:13 AM
#6
Perineal Pressurized
Crazy busy is not a valid excuse for consistently blowing off customers.
I remember a couple years ago you could send them an email and have a response within an hour or so. Now its a crap shoot.
Time to add employees, fix the problem or lose the customers.
__________________
This is Africa, 1943. War spits out its violence overhead and the sandy graveyard swallows it up. Her name is King Nine, B-25, medium bomber, Twelfth Air Force. On a hot, still morning she took off from Tunisia to bomb the southern tip of Italy. An errant piece of flak tore a hole in a wing tank and, like a wounded bird, this is where she landed, not to return on this day, or any other day.
This is Africa, 1943. War spits out its violence overhead and the sandy graveyard swallows it up. Her name is King Nine, B-25, medium bomber, Twelfth Air Force. On a hot, still morning she took off from Tunisia to bomb the southern tip of Italy. An errant piece of flak tore a hole in a wing tank and, like a wounded bird, this is where she landed, not to return on this day, or any other day.
08-21-08, 05:59 AM
#10
McNightrider
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Of coz they never reply email, because they dont have time too. Some of yours is right it is not an excuse for business. If they're crazy busy likely that they getting heaps of money, why not just employ some casual part time receptionist who knows about fixed gear just to reply emails.
For your information: Ebay got heaps of IRO, and my mate just bought a Rob Roy off ebay. anyways good luck
For your information: Ebay got heaps of IRO, and my mate just bought a Rob Roy off ebay. anyways good luck
08-21-08, 07:39 AM
#14
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I would also advocate calling. Many businesses (including my cubicle's owner) can have overly aggressive and not very discriminating spam filters on their email. If your email isn't answered, but other people claim to have gotten responses, you should probably assume that your email has gone missing.
08-21-08, 07:46 AM
#15
I imagine there are many more people that did the same.
There is no way it pays off to ignore customers.
If they actually think that then **** them.
08-21-08, 07:54 AM
#16
we are one thirty eight
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Ive heard quite a few people on here and one person locally just tell me that they bought elsewhere because they couldnt get a simple question email answered.
I imagine there are many more people that did the same.
There is no way it pays off to ignore customers.
If they actually think that then **** them.
I imagine there are many more people that did the same.
There is no way it pays off to ignore customers.
If they actually think that then **** them.
But! But! IRO has a fancy flashturbatory website! Who needs customer services when you have flashturbation.
08-21-08, 08:55 AM
#17
me la cavo
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I wouldn't explain their obvious landslide in customer service over the last year as a conscious choice based on some sort of profit maximizing marketing plan they developed or had developed in which they are analyzing emails taken in, emails answered, emails ignored, number of phone calls answered and ignored and correlated that with profits and then run regression on that crap and made their decision to hire or not hire based on those data.
08-21-08, 12:04 PM
#18
Senior Member
hmmmm, "WTF where is my IRO frame, they won't answer me" thread #5001. it seems the only stress-free way to buy an IRO bike is in person.
08-21-08, 12:38 PM
#19
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I've called several times, and left a message. People are actually getting their orders shipped? That's aggravating.
08-21-08, 01:16 PM
#20
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Ive heard quite a few people on here and one person locally just tell me that they bought elsewhere because they couldnt get a simple question email answered.
I imagine there are many more people that did the same.
There is no way it pays off to ignore customers.
If they actually think that then **** them.
I imagine there are many more people that did the same.
There is no way it pays off to ignore customers.
If they actually think that then **** them.
08-21-08, 02:11 PM
#21
matters cryptozoological
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Your Reader's Digest version of marginalism is nice... and I could be making a gross assumption... but I suspect that Occam's razor will explain this phenomenon as: they're just really, really horrible at answering emails and sometimes phone calls because they don't know any better.
I wouldn't explain their obvious landslide in customer service over the last year as a conscious choice based on some sort of profit maximizing marketing plan they developed or had developed in which they are analyzing emails taken in, emails answered, emails ignored, number of phone calls answered and ignored and correlated that with profits and then run regression on that crap and made their decision to hire or not hire based on those data.
I wouldn't explain their obvious landslide in customer service over the last year as a conscious choice based on some sort of profit maximizing marketing plan they developed or had developed in which they are analyzing emails taken in, emails answered, emails ignored, number of phone calls answered and ignored and correlated that with profits and then run regression on that crap and made their decision to hire or not hire based on those data.
08-21-08, 03:06 PM
#24
Senior Member
wow... i wonder if i offered to do email support for them, if they'd pay me in free bikes... oh wait, i'd have to be able to actually contact them with that offer. i'd probably have more luck taking the ferry over to Staten Island and showing up at their offices.
